Library Associate II, FT

2 weeks ago

Lexington, United States Lexington Public Library Full time
Library Associate II, FT (Marksbury Family Branch)

The Lexington Public Library (LPL) is a dynamic organization that strives to educate, entertain, and connect all people who live, work, or play in the greater Lexington area. Library staff provide excellent customer service, a welcoming environment, and a commitment to LPL's mission and core values, which can be found here.

To keep LPL progressing forward, Library Associates are responsible for performing advanced, specialized paraprofessional duties in support of public service functions. Assignments may involve tasks at Library locations, the Lexington Community and may include: circulation support, planning and instructing library programing or providing support for children's services.

Starting Hourly Pay

$16.32

Primary Work Schedule

Monday, 11:00am-7:00pm. Tuesday-Thursday, 9:00am-5:00pm.

Friday, 9:00am-5:00pm (unless the previous weekend was worked, then 10:00am-6:00pm)

Every fourth weekend, Saturday 9:00am-5:00pm and Sunday 12:30pm-5:00pm

Applications for this position will be accepted until 4pm, Wednesday, October 30, 2024. Applications must be completed online at www.lexpublib.org.

As a Library Associate II, a typical day may include the following...
  • Provide exceptional customer service by teaching and assisting customers with checkout and other circulation-related tasks.
  • Assist customers with library card accounts, including processing applications, verifying and updating account information, and accepting payment on accounts, with latitude to resolve customer complaints.
  • Assist customers in utilizing library tools, including the library's website and databases, digital material formats, the Online Public Access Catalog (OPAC), copiers, computers, printers, etc.
  • Assist customers in utilizing internet and electronic resources, including websites, social media sites, job search sites, email accounts, online forms, etc.
  • Assist customers with Microsoft Office Suite products, including Word, Excel, and PowerPoint.
  • Proactively seek out customers to offer assistance in all parts of the library or department.
  • Suggest books and authors to customers upon request and assist customers in locating and reserving library materials.
  • Provide accurate information about library resources and services to customers.
  • Explain the policies, procedures and code of conduct to customers. Refer to appropriate supervisory level as needed.
  • Perform routine collection maintenance tasks according to assignment.
  • Assist in checking in returned materials, pulling reserve items for customer pickup, and returning materials to the shelves.
  • Develops and conducts programs.
  • Utilize library e-mail on a daily basis in order to stay informed about library matters.
  • Acts as person in charge of a building
  • Assists in training new staff
  • Completes Incident Accident Reports
  • Responsible for special projects (bulletin boards, lost and found, collection bibliographies, etc.)
  • Advise customers of LPL Customer Use of Library Spaces and Computer and Internet Use policies or refer to supervisor/manager as appropriate.
  • Respect the facility and work environment by keeping work area neat, handling minor cleanups, and reporting maintenance issues promptly and appropriately
  • Interact and communicate pleasantly and effectively with diverse customers and staff, maintaining a positive and professional demeanor and providing friendly courteous service.
  • Performs other duties as assigned
This job may be a good fit for you if you have...
  • High School Diploma or GED.
  • Quickly learn and apply fundamental library procedures, methods, and techniques after orientation and training.
  • Establish and maintain positive, effective working relationships with library customers and co-workers.
  • Provide basic readers' advisory.
  • Troubleshoot equipment as needed.
  • Must have working knowledge of current Microsoft Windows, Microsoft Office products and navigation of the Internet.
  • Carry out with limited supervision continuing assignments related to the daily operations of the library.
  • Follow oral and written instructions.
  • Effectively communicate both orally and in writing with customers and staff.
  • Learn and adapt to new and changing technologies and troubleshoot equipment as needed.
  • Understand the boundaries of job responsibilities and refer customers to trained library staff appropriately.
  • Work the required schedule and help fill in schedule gaps occasionally.
  • Some knowledge of or ability to quickly learn and follow standard library procedures
  • Must successfully pass a background investigation.
It may be an even better fit if you have... (this is the preferred stuff)
  • Experience in customer service or any equivalent combination of experience which provides the required knowledge, skills and abilities preferred.
Here's what we have to offer...
  • Flexible scheduling (That hard to get appointment that can only be scheduled during work? Don't worry. We can be flexible.)
  • Competitive compensation based on skills and experience
  • Excellent medical (HDHP/HSA & PPO), dental, vision, life insurance (employer paid), short term disability, long term disability and employee assistance program. Flexible benefits-choose what you like, ignore the rest
  • Vacation, Sick, Holiday, Personal Days
  • Pension plan with company contribution (because you will retire someday) Full Time employees participate in and contribute to Kentucky Public Pensions Authority (Formerly Kentucky Retirement Systems)
  • 401k, 457, & IRA
  • Exceptional training and support to give you the resources you need to be successful
  • Employee discounts (YMCA, cell phone stipends, etc.)
  • Free Parking
  • And a great team of coworkers committed to helping others succeed
Equal Employment Opportunity Policy

People are selected to become members of the LPL family based on skill, merit and talent-not based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. Consistent with these obligations, LPL also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances and practices. If things aren't fair, we all lose.

Physical and Mental Requirements

Must have the ability to:
  • View computer monitor and read/comprehend alphabetical and numerical sequences on library materials.
  • Efficiently operate and manipulate office equipment such as keyboard, mouse, printer and copier equipment.
  • Transport, place and remove books from any shelf of a 90" high shelving unit.
  • Climb a step stool or alternate method to secure books and other library materials.
  • Perform essential functions which require transporting materials weighing up to 40 lbs, and standing for periods of 2-3 hours.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hazards/Unusual Working Conditions
  • Work is often performed in and around books, shelves, and computers, requiring adherence to industry safety procedures and guidelines.

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