Customer Service Representative

4 weeks ago


Austin, Texas, United States Brad Herrera - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in building and maintaining strong relationships with our customers, providing exceptional service, and helping them achieve their goals.

Responsibilities
  • Establish and maintain strong customer relationships through regular communication and follow-up.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-centric approach to educate customers about insurance options, identifying their needs and providing personalized solutions.
  • Maintain a high level of productivity and efficiency, meeting or exceeding performance standards.
Requirements
  • Excellent interpersonal and communication skills, with the ability to effectively interact with customers and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
  • Ability to work in a fast-paced environment, adapting to changing priorities and deadlines.
  • Property and Casualty license, with the ability to obtain Life and Health license.

We offer a competitive salary, commission/bonus structure, and a comprehensive benefits package, including paid time off and opportunities for growth and advancement. If you are a motivated and customer-focused professional looking for a rewarding career, please submit your application. We will follow up with you on the next steps in the interview process.



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