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**Store Operations Manager**

2 months ago

Lexington, Kentucky, United States TSC Full time

About the Role

This position is responsible for driving sales performance and metrics through the team by leading a robust selling culture. The ideal candidate will have previous retail leadership experience and a strong understanding of sales and supervisory principles.

Key Responsibilities

  • Assist the Store Manager in providing leadership and direction to the Sales team and Team Leaders.
  • Ensure a positive customer shopping experience and perform operational activities throughout the store.
  • Promote a safe and productive work environment for all Team Members, customers, and vendors.
  • Train Sales Team Members on the appropriate application of policies and procedures.
  • Drive sales performance and metrics through the team by leading a robust selling culture.
  • Deliver financial results and work assigned schedules based on business needs.
  • Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
  • Take the initiative to support selling initiatives (GURA): Greet the Customer, Uncover the Customers' needs, Recommend products, Ask for the Sale.
  • Responsible for all selling metrics including customer experience scores.
  • Deliver Legendary Service to our customers and drives sales through selling initiatives.
  • Responsible for having superior product knowledge within the business and creating a culture of continuous product knowledge training within the Sales Team.
  • Motivates and engages Sales Team Members to ensure they represent and embrace TSC Values and understands TSC's goals.
  • Responsible for selling skills training and monthly training for all Sales Team Members.
  • Fosters a competitive yet collaborative environment throughout the Team to achieve company goals and sales plan.
  • Assess individual performance through observations and measurements, and suggest coaching as needed.
  • Have analytical skills to review data, identify the key pieces of information that are most relevant, draw meaningful conclusions, and identify actionable takeaway.
  • Ensures that the sales floor has adequate coverage by assigning Team Members appropriately throughout the day to ensure Legendary Customer Service.
  • Assist the Store Manager with leading, coaching, and developing the Sales Team Members and Team Leaders on driving company selling initiatives and delivering legendary service.

Requirements

  • Previous retail leadership experience is required.
  • Prior sales and supervisory experience is strongly preferred.
  • Farming, ranching, pet/equine, or welding knowledge is preferred.
  • Must be 18 years of age or older and possess a valid driver's license.
  • High school diploma or the equivalent is required.
  • Bachelor's degree from an accredited college or university in Business Administration or related field is preferred.

Preferred Knowledge, Skills, or Abilities

  • Ability to perform and execute principle responsibilities of Team Members.
  • Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
  • Experience with customer Service and selling skills.
  • Excels in a fast-paced work environment.

Working Conditions

  • Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
  • Ability to work outdoors in adverse weather conditions.
  • Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours.
  • Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines.
  • Working environment is favorable, generally working inside with moderate noise.

Physical Requirements

  • This position is non-sedentary.
  • It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
  • Ability to read, write, and count accurately to complete all documentation.
  • Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
  • Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack).
  • Ability to occasionally lift or reach merchandise overhead.
  • Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
  • Ability to move throughout the store for an entire shift.
  • Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
  • Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18).
  • Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
  • Ability to process information / merchandise through the point-of-sale system.
  • Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18).
  • Ability to successfully complete all required training.
  • Ability to drive or operate a vehicle for business needs.
  • Ability to travel as required in support of district needs.
  • Ability to constantly operate store equipment such as computer, cash register, and other store equipment.