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Customer Service Representative
2 months ago
Aurora Innovations is a leading provider of innovative solutions for product identification and traceability. Our connected solutions help manufacturers reduce waste, increase efficiency, achieve regulatory compliance, and protect their brand.
We offer a comprehensive range of market-leading marking and coding systems, as well as software, services, and consumables, so our customers can meet all their printing needs in one place.
The Role:
You will be responsible for all aspects of customer care and will work with the departments of the entire sales and supply chain area, including our helpdesk and planning team. Teamwork should be as important to you as working independently. You will ensure high-quality customer service by efficiently processing customer inquiries, orders, and returns in accordance with Aurora Innovations' processes and procedures.
Key Responsibilities:
- Ensure proactive and reactive customer contact.
- Receive and process customer orders (printer sales, after-market orders).
- Enter orders in our ERP system, track deliveries, and coordinate between sales, customers, and planning.
- Assist with the implementation of our digital B2B customer portal and automation of sales orders.
- Regularly generate reports to monitor inventory flow, review blocked items, and release invoices for printers, spare parts, and consumables.
- Track orders and monitor overdue orders
