Customer Experience Operations Manager

5 days ago


Palm Springs, California, United States Trek Bicycle Full time
Service Manager

A bit about us: At Trek Bicycle, we build products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so.

Trek Store Palm Springs is a place where you can experience an awesome work environment with amazing benefits for all employees. We value flexibility and fun in our company culture.

Job Description

The Service Manager is the operations lead for the store's Service Center, accountable for workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience. As the primary service advisor at the shop, you'll integrate the sales and service experience while holding your team accountable for delivering Trek's signature hospitality.

You'll train your team, engage with customers to recommend services, manage and control service costs, keep service orders organized, ensure a clean and efficient department, and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers.

This role requires someone with high energy, a constant learning engine, and great communication skills to manage all communication from the Service Department to customers and write over 50% of the work orders for the shop.

What You'll Bring to the Team
  • A positive attitude and motivation to help every customer find what they need
  • Fantastic hospitality-a warm, approachable manner, great listening skills, and a drive to help in any way you can-even on the toughest, busiest days
  • Great leadership skills and the ability to motivate and develop future leaders
  • Ability to plan effectively and stay a step ahead of your shop's needs
  • 3+ years of bicycle service center experience
  • A commitment to delivering the best possible experience for every customer
  • An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
  • Proactive approach to staying up to date on industry changes and trends
Compensation Range

Estimated hourly rate: $60-$80 per hour. Our competitive health care options include PPO & HDHP medical plans, dental insurance, vision insurance, flexible spending accounts, free life insurance, and optional term life insurance.

Trek Benefits
  • Flexible and fun company culture
  • Competitive health care
  • PPO & HDHP medical plan options, dental insurance, vision insurance
  • Flexible Spending Accounts (FSA)
  • Free life insurance & optional term life insurance
  • Competitive vacation package
  • 401(k) with match and Employee Stock Ownership Plans (ESOP)
  • 12 weeks of maternity leave with 100% pay
  • Paid company holidays
  • Tuition Reimbursement up to $15,000 (Undergraduate & Masters programs)
  • Employee discounts on all product
  • Deep partner retail discounts

We are an Equal Employment Opportunity (EEO) Employer and an E-Verify employer. We strictly prohibit discrimination based on protected characteristics.



  • Palm Springs, California, United States Parker Palm Springs Full time

    Guest Experience Manager Job Summary:At Parker Palm Springs, we are seeking a highly skilled and experienced Guest Experience Manager to join our team. As a key member of our Front Office Leadership Team, you will be responsible for creating an exceptional experience for our esteemed guests. Your primary focus will be on providing personalized attention to...


  • Palm Springs, California, United States Neptune Nursery Full time

    Job Title: Assistant Manager for Plant Nursery OperationsWe are seeking a highly skilled and experienced Assistant Manager to join our team at Neptune Nursery. The ideal candidate will have a strong background in horticulture and excellent management skills.Key Responsibilities:Manage the nursery team in the office, ensuring efficient operations and...


  • Palm Springs, California, United States Parker Palm Springs Full time

    Job Purpose:This position is responsible for overseeing the daily operations of our restaurant outlets. The successful candidate will be responsible for ensuring that all operating standards are met and maintained.Key Responsibilities:Develop, implement, and maintain quality standards for restaurants, including supervision and direction of food and beverage...


  • Palm Desert, California, United States The Living Desert Zoo & Gardens Full time

    **Job Summary**The Living Desert Zoo & Gardens is seeking a skilled Guest Services Associate to join our team. As a Customer Experience Specialist, you will be responsible for providing exceptional service to our visitors, handling all transactions, and maintaining a positive experience throughout their visit.Salary: The estimated salary range for this...


  • Palm Desert, California, United States Victoria's Secret Full time

    Customer Experience Lead Job SummaryA Victoria's Secret Customer Experience Lead is a values-based leader who drives exceptional customer and associate experiences to grow top-line sales. This role reports to either the Store Manager or the Customer Experience Manager and is responsible for leading and directing associates on the sales floor, coaching...


  • Palm Springs, California, United States Aldi Inc. Full time

    Job SummaryAs a Customer Service Representative at Aldi Inc., you will be responsible for enhancing the customer shopping experience in a collaborative team environment. This role involves operating the registers or other machinery, stocking shelves, keeping our stores looking their best, and serving our customers. You will be working in a fast-paced...


  • Palm Desert, California, United States Bob's Discount Furniture Full time

    Job SummaryAs a Guest Experience Sales Specialist at Bob's Discount Furniture, you will be responsible for providing exceptional customer service and creating an unforgettable shopping experience for our clients.Your Key Responsibilities:Greet and engage customers to understand their home furnishing needs and preferences.Offer personalized product...


  • Palm Desert, California, United States Anthropologie Full time

    Role SummaryA Sales Associate at Anthropologie contributes to driving sales through providing a genuine and unique experience to each customer. This role is perfect for individuals who are passionate about delivering exceptional customer service and working in a fast-paced retail environment.Key ResponsibilitiesCustomer ExperienceEngage with customers in a...


  • Palm Desert, California, United States Vuori, Inc Full time

    Job DescriptionVuori, Inc is redefining athletic apparel with a focus on comfort and style. As a Retail Sales Associate, you will be the face of our brand, providing exceptional customer service and product knowledge.Key ResponsibilitiesForge lasting relationships with customers through insightful product knowledge and a positive attitude.Work...


  • Palm Desert, California, United States Target Full time

    Key Responsibilities:As a Guest Advocate at Target, you will create a welcoming experience for guests by authentically greeting them every time. You will also engage in friendly and genuine conversations throughout each transaction, making a positive connection with guests. Additionally, you will welcome guests into self-checkout and provide assistance as...


  • Palm Springs, California, United States Domino's Franchise Full time

    About the JobWe are seeking a highly motivated and customer-focused Customer Service Representative to join our Domino's Pizza team. As a key member of our store team, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring a positive experience for our customers.Key ResponsibilitiesProvide exceptional...


  • Palm Springs, California, United States Hertz Full time

    Manager Trainee ProgramThe Manager In Training program at Hertz provides hands-on experience in Sales, Operations, Customer Service, finance, fleet management, and people management. Participants have a clearly defined career path to Branch Manager in as little as 12-18 months. This role supports the achievement of location sales goals and customer service...


  • Palm Springs, California, United States Walgreens Full time

    Job Overview As a Pharmacy Department Director with a strong customer focus, you will be responsible for leading the pharmacy team to deliver exceptional customer experience and drive business growth at Walgreens. Responsibilities Develop and implement strategies to improve customer satisfaction and loyalty, ensuring high-quality service and a...


  • Palm Springs, California, United States Village of Palm Springs, FL Full time

    Job SummaryThe Village of Palm Springs, FL is seeking a highly skilled and experienced Lead Customer Relations Clerk to join our Utilities Department. As a key member of our team, you will be responsible for coordinating and supervising the utility billing functions, supervising Clerk I and Clerk II positions, and ensuring excellent customer service.Key...


  • Palm Desert, California, United States Vuori, Inc. Full time

    Job Title: Retail Sales AssociateJob Summary:As a Retail Sales Associate at Vuori, Inc., you will be responsible for providing exceptional customer service and creating a memorable shopping experience for our customers. You will work closely with the sales team to ensure that each customer receives the best possible service and that our store is always...


  • Palm Springs, California, United States Margaritaville Resort Palm Springs Full time

    About the RoleMargaritaville Resort Palm Springs is seeking a skilled Telephone/PBX Operator to join our dynamic hospitality team. As the first point of contact for our guests, you will be responsible for handling all incoming and outgoing calls with professionalism and efficiency.Key ResponsibilitiesAnswer and direct phone calls in a timely and courteous...


  • Desert Hot Springs, California, United States Hot Springs Full time

    About Hot Springs Chick-fil-AAt Hot Springs Chick-fil-A, we're committed to providing an exceptional dining experience for our customers. As a Restaurant Operations Manager, you'll play a critical role in delivering this experience and driving business growth.Estimated Annual Salary: $65,000 - $85,000Job DescriptionThe Restaurant Operations Manager is...


  • Palm Springs, California, United States Palm Careers LLC Full time

    Job Title: RN Neurosurgery SupervisorPalm Careers LLC, a renowned healthcare facility in Palm Springs, CA, is seeking a skilled Registered Nurse Neurosurgery Supervisor to lead our state-of-the-art surgical team in the Coachella Valley region of California.About the RoleThis is an exceptional opportunity for an experienced leader to manage the day-to-day and...


  • Palm Desert, California, United States Quick Quack Car Wash Full time

    Job OverviewQuick Quack Car Wash is seeking a Store Operations Manager to lead our store's daily operations and develop a high-performing team. As a key member of our team, you will be responsible for implementing business strategies, driving sales growth, and delivering exceptional customer experiences. If you are a motivated and results-driven leader with...


  • Santa Fe Springs, California, United States Southern Glazer's Wine & Spirits Full time

    Job Summary:As a Warehouse Operations Manager at Southern Glazer's Wine & Spirits, you will oversee the outbound fulfillment process, ensuring timely and accurate delivery of products to retail customers. This role requires strong leadership skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities:Direct the...