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Customer Product Support Advisor

2 months ago

Telford, Pennsylvania, United States Craft-Bilt Manufacturing Co. Full time
Customer Product Support Advisor Job Description

Company Overview:

Craft-Bilt Manufacturing Co. stands as a prominent name in the production sector for both residential and commercial renovation markets. With a legacy spanning over 76 years, Craft-Bilt specializes in delivering a diverse array of premium home enhancement solutions for outdoor environments, including sunrooms, awnings, canopies, and beyond. Our unwavering dedication to exceptional customer service and product quality shapes the core values of our organization.

Benefits of Joining Craft-Bilt:

  • Professional workplace atmosphere with a casual dress policy and safety equipment provided
  • Employee discounts available after one year of service
  • Outstanding work-life balance with no expectations to work beyond standard hours
  • Comprehensive benefits package featuring fully covered healthcare, dental coverage, life insurance, and more
  • Year-end bonuses, paid time off, and holiday leave

Position Overview:

We are seeking a Customer Product Support Advisor to become a vital part of our Customer Service Team. This position entails delivering technical assistance and support to clients utilizing our range of outdoor living products. The ideal candidate will possess a strong understanding and enthusiasm for our product line.

Key Responsibilities:

  • Educate customers on product features and installation techniques
  • Respond to technical inquiries and challenges via phone and email
  • Efficiently troubleshoot and resolve technical issues
  • Document customer interactions and feedback utilizing CRM software
  • Collaborate with engineering and production teams to enhance product quality

Qualifications:

  • Experience in product support within the construction sector
  • Mechanical aptitude coupled with strong problem-solving abilities
  • Exceptional communication skills and proficiency in software applications
  • Ability to work autonomously and manage time effectively
  • Attention to detail and proficiency in Microsoft Office Suite
  • Familiarity with ERP systems

Work Environment:

  • This is a full-time role, operating Monday through Friday.