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Senior Credit and Collections Specialist

2 months ago

Chanhassen, Minnesota, United States Insulation Distributors Inc Full time
Job Summary:

Compensation: $65,000 - $91,000

The Senior Credit and Collections Specialist is responsible for all credit, collection, and accounts receivable reconciliation activities related to a specific portfolio of customers. The Senior Credit and Collections Specialist will provide training and mentorship to new or less experienced Credit and Collections Specialists. They will be well-versed in all credit-related processes and systems that will include process/system improvement initiatives.

Responsibilities/Duties:

  • Reviews incoming credit applications and provides recommendations to the Credit Management Team.
  • Builds strong relationships with internal and external customers and leverages those relationships to maximize cash flow through efficient collections.
  • Initiates on a timely basis collection activity with customers, including telephone calls, emails, and other communications to proactively deal with account delinquencies.
  • Works with past-due customers and their respective sales representatives in a professional manner and carefully documents all discussions and agreements while ensuring timely follow-up.
  • Conducts collection activities in accordance with all federal, state, and local collection regulations/laws/statutes/company policies.
  • Develops payment plans where needed.
  • Works with customers and sales teams to resolve issues related to disputed invoices to enable collection of invoices or resolution of short-paid invoices.
  • Provides assistance/guidance to Credit and Collections Specialists on more complex customer account reconciliation issues.
  • Reviews all customer orders exceeding credit limits and/or past-due triggers and takes appropriate action needed to release orders or works with customers to re-establish credit worthiness.
  • Reviews on a periodic basis customer financial conditions, including credit scores and field information from salespeople and current account payment trends to evaluate customer's financial position and credit risk to IDI.
  • Works with Sales Teams as needed to identify customers requiring an increase in credit limits to accommodate growing business; performs credit reviews and provides recommendations to the Credit Management Team.
  • Participates in the training of new hires, including the development of new training materials.
  • Provides ongoing updates to the Manager on employee progress.
  • Performs system testing before implementation of any system changes and/or enhancements.
  • Other duties as beneficial to IDI.

Leadership Competencies:

  • Leads Self
    • Communicates Effectively & Candidly
    • Drives for Results
    • Demonstrates Accountability
    • Takes Initiative
    • Collaborates

Qualifications/Skills:

  • Proficiency and experience in understanding Credit Reports and Credit Scoring.
  • Proficiency in Microsoft Office software, including Excel and MS Word.
  • Must have excellent interpersonal, written, and verbal communication skills.
  • Must have strong negotiating skills.
  • Ability to work effectively with diverse groups of people.
  • Demonstrates the ability to work in a fast-paced environment and evaluate priorities.
  • Works well independently and as a member of a team.
  • Recognized as a Subject Matter Expert and Informal Leader.

Education and/or Experience:

  • College degree in Business or related field and/or equivalent experience.
  • 3+ years of Credit experience or related experience in the field of finance preferred.