Service Advisor
3 days ago
We are seeking a highly skilled and customer-focused Service Advisor to join our team at Toyota of Lincoln Park. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle ownership experience.
Key Responsibilities:
- Oversee service orders and flow of the Drive Lane to ensure prompt, courteous, and effective service to customers.
- Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to positively impact the customer.
- Provide concierge support for all owner inquiries, whether phone or in-person, to ensure the customer does not get mishandled.
- Consistently sell the daily inventory of technicians' time to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims and training and supervising of the service department.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Maintain a good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
Requirements:
- Must be a top performer willing to go above and beyond for customers.
- Outstanding in sales and follow-through.
- Must have at least one year of experience in automobile service write-ups.
- Experience with CDK is a plus.
- Self-motivated, organized, and driven to succeed.
- Must possess a valid driver's license.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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