Community Engagement Specialist

2 weeks ago

Detroit, Michigan, United States lululemon Full time
Job Summary

The Community Specialist is responsible for executing the store's community strategy, which includes engaging with the community through relationship building, events, and other activities. They develop and sustain local key relationships with lululemon Ambassadors and other relevant and influential community partners providing synergistic value.

Key Responsibilities
  • Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
  • Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
  • Engage with the local community to identify future Ambassador or partner opportunities and to increase the store's standing as a community hub.
  • Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience.
  • Attend, support, and/or host local and regional Community events.
  • Execute the product seeding strategy through community partners and Ambassadors.
  • Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.
  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
Requirements
  • Must be legally authorized to work in the country in which the store is located.
  • Must have the ability to travel to assigned store with reliable transportation methods.
  • The work schedule can vary based on store needs.
  • Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays.
  • In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some employees.
  • 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building.
What We Look For
  • Creates/supports an inclusive environment that values/celebrates differences.
  • Behaves in an honest, fair, and ethical manner.
  • Is able to build professional relationships with team members and guests; develops partnerships within and across the company and community.
  • Plans and organizes work in a clear and efficient manner to ensure completion in alignment with priorities.
  • Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives.
  • Is curious, open to feedback, and pursues learning and progressing new skills to continually grow and develop.
  • Takes personal responsibility for own actions; inspires others to buy-in and actively support goals and initiatives.
  • Conveys information effectively and understands information shared while interacting with others.

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