Room and Guest Services Specialist

4 weeks ago


Chicago, Illinois, United States Marriott International Inc Full time

**Job Summary:** We are seeking a Room and Guest Services Specialist to join our team at Residence Inn Chicago Downtown/Loop. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring seamless check-in and check-out processes, and maintaining the highest level of accuracy in processing guest requests and payments.

**Key Responsibilities:**

  • Organize and confirm all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
  • Secure payment; verify and adjust billing.
  • Activate and file room keys.
  • Process all guest requests and relay messages.

**What We Offer:**

  • A competitive salary range of $50,000 - $70,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Opportunities for career growth and professional development.


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