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Senior Business Analyst, Product Information Specialist

2 months ago

Chicago, Illinois, United States Grainger Businesses Full time
Job Title: Senior Business Analyst, Product Information

We are seeking a highly skilled Senior Business Analyst to join our Product Information team at Grainger Businesses. As a key member of our team, you will be responsible for partnering with technology and business partners to streamline software functionality, improve customer experiences, and successfully deliver an improved operating model.

Key Responsibilities:
  • Partner with technology and business partners to identify opportunities for process improvement and implement changes to software functionality.
  • Develop and maintain standardized training materials for software onboarding and user education.
  • Collaborate with Merchandising, Supplier Management, Supply Chain, and other teams to drive process efficiency and improve customer outcomes.
  • Lead software change management and sprint release management for a suite of proprietary software modules serving different Product Information user groups and business functions.
  • Ensure high-quality Product Information deliverables to the business and identify opportunities to reduce product information errors through root cause discovery and clear metrics.
Requirements:
  • Bachelor's Degree in business analysis, software development, or related field.
  • 3-5 years of experience across software optimization, including software assessment, software build, and software change management.
  • Proven understanding of communication strategy and ability to craft clear PowerPoint and document-based stories.
  • Technology experience in Product Information Management and other Product Content related systems.
  • Expert proficiency in Microsoft Office functionality, especially Excel (Macros, VBA, Pivot Tables, Lookups), Visio, and PowerPoint.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.
  • A comprehensive set of emotional, financial, physical, and social wellbeing programs.

We are an equal opportunity employer and welcome applications from diverse candidates. If you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.