Hotel Experience Ambassador

7 days ago


Aspen Hill, Maryland, United States Marriott International, Inc Full time

Company Overview

Marriott International, Inc is a renowned hospitality company that values innovation and guest satisfaction. We strive to create memorable experiences for our guests by empowering our team members to deliver exceptional service.

Salary

The estimated annual salary for this position is $52,000 to $54,000, based on the title, job description, and location in Aspen, Colorado.

Job Description

We are seeking an experienced individual to join our team as a Guest Experience Expert. This role involves delivering a wide range of services that guide guests through their entire stay. Our Guest Experience Experts take the initiative to process operational needs, address guest requests, complete reports, and share the highlights of the local area.

Key Responsibilities

  • Demonstrate a deep understanding of our company's mission and values to provide exceptional guest experiences.
  • Process operational needs, including addressing guest requests and completing reports.
  • Take a hands-on approach to work, moving around the hotel, lifting objects weighing up to 10 pounds without assistance.

Required Skills and Qualifications

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • No related work experience is required, but a passion for delivering exceptional guest experiences is essential.
  • No supervisory experience is necessary, but you must be able to work independently and as part of a team.

Benefits

We offer a comprehensive benefits package, including health care benefits, flexible spending accounts, a 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.

Work Environment

This role involves working in a fast-paced hotel environment, where you will be on your feet and moving around frequently. You must be able to lift objects weighing up to 10 pounds without assistance and have good communication skills to interact with guests and colleagues.



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