Service Engagement Coordinator

5 days ago


Independence, Ohio, United States Bright Beginnings ESCNEO Full time

Company Overview


Bright Beginnings ESCNEO is a leading provider of services in Cuyahoga County and across the State of Ohio, dedicated to supporting families in helping their children grow, learn, and develop to their fullest potential.



Salary


The estimated salary for this role ranges from $32,760 to $40,950 pending experience.



Job Description


The Service Engagement Coordinator plays a vital role in connecting pregnant individuals and families with young children to essential services. Key responsibilities include:



  • Talking with pregnant individuals and families to explain services they may be eligible for
  • Connecting them to Early Intervention, Home Visiting, and other services within the Help Me Grow system
  • Answering phones and processing referrals
  • Gathering information to determine referral and/or program eligibility
  • Assigning referrals and creating records according to departmental guidelines


Required Skills and Qualifications


To succeed in this role, you will need:



  • A minimum of two years of customer service experience
  • A minimum of one year working in a fast-paced, real-time data entry environment
  • Basic skill level in Microsoft Office applications, email, and internet usage (intermediate skills preferred)
  • Experience with Adobe Acrobat Pro and FileMaker Pro (desired)
  • Ability to maintain confidentiality and use judgment when handling information and records
  • Ability to manage multiple tasks and assignments
  • Ability to establish and maintain comprehensive record-keeping systems and office procedures
  • Effective communication and interpersonal skills


Benefits


As an employee of Bright Beginnings ESCNEO, you can expect:



  • Market-competitive salaries based on experience
  • Excellent benefits that exceed industry averages, including health insurance, paid time off, and retirement plans
  • A comprehensive employee assistance program


Others


We are an Equal Opportunity Employer, committed to providing the highest quality service through employing professionals selected for their competence and expertise.



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