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Welcome Center Representative

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Huntington, Indiana, United States YMCA of Greater Boston Full time
{"title": "Welcome Center Representative", "description": "Job Summary

We are seeking a highly motivated and customer-focused Welcome Center Representative to join our Membership Sales & Service Team at the YMCA of Greater Boston. As a key member of our team, you will be responsible for providing exceptional member service, managing member check-in, and adhering to safety protocols. If you are passionate about delivering outstanding customer experiences and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Present a welcoming and friendly demeanor when greeting and serving members and program participants.
  • Enforce YMCA safety and membership policies at all times.
  • Ability to work independently and to problem solve to serve our Y members.
  • Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts.
  • Conduct prospective member tours, as needed.
  • Take member and non-member phone calls per YMCA policies.
  • Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.
  • Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.
  • Maintain an orderly and neat workspace during your shift and clean up when leaving.
  • Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
  • Attend all staff meetings and be able to work as a team player.
  • Perform all other duties as assigned.
Benefits
  • FREE YMCA Membership for you.
  • Discount on Specialty Programs like Personal Training and Swimming Lessons.
  • Discounted or FREE family membership.
  • Robust Retirement Plan up to 10%. (see eligibility requirement)
  • Health, Dental, and Vision Benefit Package.
  • Vacation and Sick Time (PT receive sick time)
", "lang_code": "en-US"}