Field Service Technician

3 weeks ago


Baltimore, Maryland, United States Alertus Technologies Full time

Job Summary:

We are seeking a skilled Field Service Technician to provide on-site support to our customers. As a key member of our team, you will be responsible for driving successful on-site service of our unified mass notification systems to improve customer satisfaction, maximize customer retention, and increase profitability.

Key Responsibilities:

  • Support system installation, start-up, and testing activities for Alertus outdoor warning systems at customer sites
  • Be the main point of contact at job sites for our customers
  • Perform quality control duties for Alertus outdoor notification systems
  • Install and supervise the installation of Alertus indoor notification products
  • Build/run cables and troubleshoot wiring
  • Coordinate with customers to schedule regular site visits for routine maintenance. Site support will typically constitute at least 70% of work activity
  • Monitor outdoor warning systems performance and recommend any adjustments as needed
  • Evaluate site surveys
  • Prioritize conflicting work requests and escalations
  • Oversee, evaluate, and sign off on work performed by others
  • Proactively document field issues and help improve product design and delivery processes
  • Support our current and future implementation projects and assist with project planning

Requirements:

  • Ability to travel 70% of the time to customer sites
  • Ability to troubleshoot, test, repair, and service technical equipment
  • Go-getter attitude with the desire to step in where needed
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Familiarity with wiring/cabling and electrical/electronics
  • Ability to prioritize tasks and thrive in a fast-paced environment
  • Exceptional verbal, written, and interpersonal communication skills
  • Ability to successfully work autonomously

Education and Experience:

  • Technical degree or certification(s) preferred
  • 3+ years of experience in field service, electronics, or electrical-related work

Alertus Advantages:

  • Unlimited Paid Time Off
  • Paid Holidays
  • 401(k) Retirement Plan
  • Medical, Dental, and Vision Plans
  • Short-term Disability, Accident, Hospital, and Cancer Insurance
  • Live Near Your Work Homebuying Incentive Program
  • Employee Referral Bonuses
  • Flex Scheduling

Salary:

$54,000 - $67,000 a year

Important Note:

Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications.

Alertus is an EEO/AA Employer M/F/D/V.

At Alertus, protecting people from harm is our mission and our passion.

We encourage everyone who can safely do so to vaccinate against COVID-19.

Alertus does not provide visa sponsorship at this time.



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