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Managed Services System Engineer

2 months ago

Deerfield Beach, Florida, United States CSPI Technology Solutions Full time
Job Summary

We are seeking a highly skilled Managed Services System Engineer to join our team at CSPi Technology Solutions. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients and internal operations.

Key Responsibilities
  • Provide phone and email support to clients and internal resources
  • Establish positive relationships with clients and internal staff
  • Learn and work with new technologies on a constant basis
  • Complete tasks individually and as part of a group
  • Enter work, time, and expenses in CSPi's Professional Service Automation (PSA) tool, ConnectWise
  • Inform management and key client personnel of operational and procedural deficiencies
  • Provide incident management support and perform investigative analysis
  • Resolve and support technical issues via telephone and email
  • Perform queue management to achieve CSPi's SLAs
  • Interface with customer executives, technical representatives, partners, and internal employees
Requirements
  • ITIL Foundations certification preferred
  • CompTIA A+ certification preferred
  • Experience with Windows 10, Windows Servers, Active Directory, VMware, Citrix, Microsoft Exchange/Office 365
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively and independently
  • Former Managed Services experience preferred
What We Offer

CSPi Technology Solutions is an Equal Opportunity/Affirmative Action Employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.