Customer Service Specialist

7 days ago


Fulton, New York, United States Spectrum Full time

At Spectrum, we're committed to delivering exceptional customer experiences across our 41-state footprint. As a Customer Service Specialist in Field Operations, you'll play a vital role in ensuring our customers receive the best possible service. Your technical acumen and passion for problem-solving will make you an asset to our team.

About the Job

This is an entry-level position that requires working independently with minimal supervision. You'll be responsible for installing and repairing services for residential customers, educating them on proper use of their Spectrum services and equipment, and providing world-class customer service. The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess a strong technical aptitude.

Key Responsibilities:
  • Install and repair services for residential customers
  • Educate customers on proper use of their Spectrum services and equipment
  • Provide world-class customer service
Requirements:
  • High School diploma or equivalent required
  • Technical skills: Problem solver with a technical aptitude, computer and software application use
  • Skills: Communication, professionalism, time management, organization, critical thinking, responsible/reliable
  • Abilities: Interpret analytics from soft tools such as meters and handheld devices, troubleshooting
  • Physical abilities: Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, ability to safely use weight-bearing equipment within the maximum weight limitations of that equipment (345 lbs), ability to lift up to 90 lbs and climb ladders to a height of 32 feet, working in confined spaces and at heights, safely operate and navigate a company vehicle in constant changing environments
What We Offer:
  • Competitive salary range of $20-$25.25 per hour
  • Opportunities for career growth and professional development
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off
  • The chance to work in a dynamic and supportive team environment

We are an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and have a strong technical background, we'd love to hear from you



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