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IT Support Specialist
2 months ago
About Us: We forge strategic alliances with organizations to provide exceptional IT assistance that ensures operational stability and paves the way for future growth. Our committed team of IT experts oversees systems and resolves issues to enable our clients to operate efficiently while minimizing disruptions.
Position Overview: The Level 2 Technician will address more intricate challenges that necessitate extensive knowledge of servers, virtualization, and layer 2 networking. Client satisfaction and effective issue resolution are paramount in this role.
Key Responsibilities:
- Deliver technical support in person, via phone, or through remote access for concerns related to computer systems, software, hardware, and patching.
- Act as an escalation point for Level 1 technicians, providing guidance on complex troubleshooting tasks.
- Diagnose problems to identify optimal solutions.
- Conduct root cause analysis and offer recommendations for ongoing issues.
- Adapt communication style and troubleshooting methods to align with the end user's knowledge or skill level.
- Create and enhance documentation while providing feedback on existing materials.
- Accurately track and log time spent on tasks.
- Set up, configure, and troubleshoot servers, computers, and networking devices.
- Participate in an on-call rotation for after-hours support.
- Collaborate effectively within a flexible work environment.
- Maintain confidentiality and security of all information.
- Exhibit strong organizational skills while managing multiple tasks.
Qualifications:
- Minimum of 2 years of experience in IT or help desk support.
- Experience with Microsoft Windows Server roles and features.
- Understanding of 2/3 networking configurations.
- Experience managing Microsoft 365 and/or Google Workspace environments.
Compensation and Benefits:
- Full-time position, Monday to Friday with flexible hours.
- Comprehensive health insurance coverage for employees.
- 401(k) plan with matching contributions.
- Competitive hourly wage with opportunities for overtime.
- Paid time off and 7 paid holidays.
- Partial reimbursement for cellphone expenses.
This employer has requested that WorkSource Oregon conduct initial interviews. To be considered for this opportunity, please submit your resume with the job title included in the subject line.
