Healthcare Front Desk Representative

5 days ago

Arthur, Illinois, United States Preventive Plus Full time

About the Role
We are looking for a highly organized and communicative Medical Receptionist to join our team at Preventive Plus. In this role, you will be the first point of contact for patients and clients, requiring a warm and professional demeanor when answering phone calls and greeting visitors.

As a Medical Receptionist, you will schedule appointments, update patient records, and coordinate with other departments to ensure seamless patient care. You will also assist with billing inquiries, collect co-pays, and maintain confidentiality and security when accessing patient information.

Our ideal candidate has a high school diploma or GED, prior experience in a medical reception or customer service role, and proficiency in using EMR systems and phone systems. Strong computer skills, including Word and Excel, are also required.

Responsibilities
This role involves a wide range of responsibilities, including:

  • Answering incoming phone calls with a warm and professional demeanor
  • Scheduling patient appointments using the EMR system
  • Efficiently coordinating scheduling with providers, considering medical priorities and patient preferences
  • Addressing patient inquiries regarding appointments, services, and general office information
  • Providing accurate and detailed information about procedures, services, and insurance coverage
  • Directing patients to appropriate resources or departments as needed
  • Verifying patient insurance coverage and eligibility over the phone
  • Collecting co-pays, deductibles, and outstanding balances according to Vanguard policies
  • Assisting with billing inquiries and providing patients with billing information and explanations
  • Contacting patients via phone to confirm, reschedule, or remind them of upcoming appointments
  • Managing appointment cancellation and rescheduling requests promptly and efficiently
  • Updating patient records and appointments in the EMR system accurately
  • Maintaining confidentiality and security when accessing and updating patient information
  • Collaborating with clinical staff to facilitate effective patient care by relaying patient concerns, appointment changes, and other relevant information
  • Communicating clearly and empathetically to alleviate patient anxiety and stress during phone interactions
  • Assisting with phone-based administrative tasks such as managing appointment queues, sorting mail, and coordinating referrals
  • Focusing on creating a positive patient experience by addressing concerns and feedback with professionalism and courtesy
  • Maintaining a patient-centric approach when handling phone interactions
  • Performing all other clerical duties as assigned by Preventive Plus

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