Software Support Analyst

2 days ago


Chesapeake, Virginia, United States INIT MENA Full time
Job Title: Associate Software Support Analyst

INIT Innovations in Transportation, Inc. is a leading provider of Intelligent Transportation Systems for public transportation.

We are seeking a highly motivated Associate Software Support Analyst to join our Customer Support Team.

Key Responsibilities:
  • Serve as primary client contact regarding incoming support requests.
  • Manage and resolve incoming customer support requests that may consist of application questions or problems in the areas of product functionality, troubleshooting, and bugs/enhancements.
  • Escalate support requests to internal teams as required. Follow through to obtain status updates.
  • Facilitate issue resolution by being a liaison between our customers and internal teams.
  • Communicate status of support requests in a timely manner to our customers and internal parties as needed.
  • Document issues promptly and accurately.
  • Keep up to date on the latest technology around our integrated products.
  • Continue to increase individual skills which aid in the support of our products.
  • Participate in knowledge sharing and problem solving with fellow team members.
Requirements:
  • Bachelor's degree in a related field, Associate's degree in a related field with 2+ years' experience, or equivalent experience.
  • Excellent verbal and written communication skills.
  • Independent problem solver able to troubleshoot and communicate technical software related information to diverse audiences.
  • High energy and a high degree of flexibility to adapt to challenges.
  • Confidence in public speaking.
Work Location:

This position will be based at our North American corporate headquarters located in Chesapeake, Virginia (hybrid schedule).

Benefits:

INIT offers challenging tasks and responsibilities in a successful team with a pleasant working atmosphere and the opportunity for personal and professional growth.

We offer a generous vacation package and sick leave, community service day, holidays, medical, dental, vision, disability, life insurance, 401K and employer matching.

To learn more, please visit our website.

INIT is an equal opportunity employer.



  • Chesapeake, Virginia, United States TEKsystems Full time

    Job DescriptionTEKsystems is seeking a highly skilled Software Support Analyst to join our team in Chesapeake, VA. As a key member of our Customer Support Team, you will be responsible for providing expert technical product support to clients, troubleshooting complex software application issues, and collaborating with clients and internal employees to solve...


  • Chesapeake, Virginia, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled Software Support Analyst to join our team. As a key member of our customer support team, you will be responsible for providing expert technical product support to clients, troubleshooting complex software application issues, and collaborating with clients and internal employees to solve technical problems.Key...


  • Chesapeake, Virginia, United States Cydecor Full time

    Job Title: Software Support EngineerCydecor is a premier Federal Government solutions provider, delivering innovative mission systems and business platforms. We leverage secure systems and software development, backed by industry expertise and business intelligence, to enable decision-support and stay ahead of national security challenges.Job Summary:The...

  • IT Business Analyst

    4 days ago


    Chesapeake, Virginia, United States Booz Allen Hamilton Full time

    Unlock Your Potential as an IT Business AnalystAt Booz Allen Hamilton, we're seeking a talented IT Business Analyst to join our team. As an IT Business Analyst, you'll play a critical role in developing digital products that support our clients' most pressing missions.Key Responsibilities:Develop software requirements, use cases, and supporting...


  • Chesapeake, Virginia, United States Booz Allen Hamilton Full time

    The OpportunityWe are seeking a highly skilled and experienced Senior IT Business Analyst to join our team at Booz Allen Hamilton. In this role, you will play a critical part in the development of digital products to support our clients' missions.Key ResponsibilitiesDevelop software requirements, use cases, and supporting documentationWork in...

  • Financial Analyst

    4 days ago


    Chesapeake, Virginia, United States BECO Asset Management LLC Full time

    Job Title: Financial AnalystThe Financial Analyst is a key member of the accounting team, responsible for preparing and managing various monthly reports and processes, including monthly construction draws, and assisting with budgeting and forecasting. This position reports to and supports the controller and CFO, and is a problem solver who supports the...


  • Chesapeake, Virginia, United States DT Professional Services Full time

    Job Title: Competitive Pricing AnalystDT Professional Services is seeking a highly skilled Competitive Pricing Analyst to join our Business Development team. As a key member of our team, you will be responsible for developing price and cost models for proposal submissions, analyzing competitor pricing, and identifying market trends.Key Responsibilities:Work...


  • Chesapeake, Virginia, United States City of Chesapeake Full time

    Job Title: Systems Analyst IAbout the Role:The City of Chesapeake is seeking a highly skilled Systems Analyst to provide exceptional technical support to library staff and contribute to the library's commitment to excellence.Key Responsibilities:Provide technical support for a variety of library software and peripherals, including Payment Systems, Materials...

  • Financial Analyst

    2 days ago


    Chesapeake, Virginia, United States BECO Asset Management Full time

    Job OverviewBECO Asset Management is seeking a highly skilled and experienced Financial Analyst to join our team. As a key member of our accounting department, you will be responsible for preparing and managing various monthly reports and processes, monthly construction draws, and assisting with budgeting and forecasting.Key ResponsibilitiesSupport the...

  • Systems Analyst I

    4 weeks ago


    Chesapeake, Virginia, United States City of Chesapeake Full time

    Job Title: Systems Analyst IAbout the Role:The City of Chesapeake is seeking a highly skilled Systems Analyst I to provide exceptional technical support to library staff and contribute to the library's commitment to excellence.Key Responsibilities:Provide technical support for a variety of library software and peripherals, including Payment Systems,...


  • Chesapeake, Virginia, United States Desktop & Depot Support Full time

    Job OpportunityWe are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Chesapeake, Virginia.In this role, you will be responsible for providing workstation software break-fix support, IMAC (PC Install, Moves, Adds and Changes), image loads, asset recovery, asset tagging, printer support, client...

  • Financial Analyst

    4 weeks ago


    Chesapeake, Virginia, United States BECO Asset Management Full time

    Job OverviewBECO Asset Management is seeking a highly skilled Financial Analyst to join our team. As a key member of our accounting department, you will be responsible for preparing and managing various monthly reports and processes, including monthly construction draws and assisting with budgeting and forecasting.Key ResponsibilitiesSupport the controller...


  • Chesapeake, Virginia, United States Dollar Tree Stores Full time

    Job Title: GIS Business Intelligence AnalystAbout the RoleWe are seeking a highly skilled GIS Business Intelligence Analyst to join our team at Dollar Tree Stores. As a key member of our GIS team, you will be responsible for maintaining our enterprise GIS deployment and implementing new GIS functionality to meet business needs.Key ResponsibilitiesMaintain...


  • Chesapeake, Virginia, United States DT Professional Services Full time

    Job SummaryDT Professional Services is seeking a highly skilled Competitive Pricing Analyst to join our Business Development team. As a key member of our team, you will be responsible for developing price and cost models for proposal submissions, analyzing competitor pricing, and identifying market trends.You will work closely with our capture managers,...

  • Software Engineer

    4 weeks ago


    Chesapeake, Virginia, United States W R Systems Full time

    {"clearance_requirement": "Ability to obtain and maintain a Secret Clearance", "travel_requirements": "Negligible", "location": "Norfolk, VA", "summary": "W R Systems has an opportunity for a Software Engineer to support Envisioneering, Relocatable Over-The Horizon Radar (ROTHR) and other programs in Government and Business Solutions (GBS).",...

  • Software Engineer

    3 weeks ago


    Chesapeake, Virginia, United States MI Technical Solutions Full time

    Job Title: Software DeveloperWe are seeking a highly skilled Software Developer to join our team at MI Technical Solutions. As a Software Developer, you will be responsible for designing, developing, and deploying full-stack web applications and stand-alone applications for our government customers.Key Responsibilities:Design and develop full-stack web...

  • Budget Analyst

    2 weeks ago


    Chesapeake, Virginia, United States City of Chesapeake Full time

    Job Title: Budget AnalystAbout the Role:The City of Chesapeake is seeking a highly skilled Budget Analyst to join our team. As a key member of our Budget Department, you will play a critical role in developing and implementing the City's annual operating budget and Capital Improvement Program (CIP).Key Responsibilities:Research and analyze economic and...


  • Chesapeake, Virginia, United States ENGINEERING SERVICES NETWORK, Inc. Full time

    Job Title: Software Engineer IIIEngineering Services Network, Inc. is seeking a highly skilled Software Engineer III to support a contract with Naval Information Warfare Center (NIWC), Atlantic, in Norfolk, VA.The successful candidate will be responsible for providing Independent Validation & Verification, Operations, Sustainment, and Installation support...


  • Chesapeake, Virginia, United States Bayview Physicians Group Full time

    Job Title: Healthcare Data AnalystBayview Physicians Group is seeking a skilled Healthcare Data Analyst to join our administrative office team. As a key member of our team, you will be responsible for analyzing and reporting revenue cycle data, productivity, and performance metrics.Job Summary:The Healthcare Data Analyst will work closely with the Director...

  • Software Engineer

    2 weeks ago


    Chesapeake, Virginia, United States MI Technical Solutions Full time

    Job Title: Software DeveloperWe are seeking a highly skilled Software Developer to join our team at MI Technical Solutions. As a Software Developer, you will be responsible for designing, developing, and deploying full-stack web applications and stand-alone applications for our government customers.Key Responsibilities:Design and develop full-stack web...