Patient Access Coordinator

3 weeks ago


Oberlin, Ohio, United States Bon Secours Mercy Health Full time
Job Summary

We are seeking a highly skilled Patient Access Specialist to join our team at Bon Secours Mercy Health. As a Patient Access Specialist, you will be responsible for performing admitting duties for all patients admitted for services at Mercy Health. This includes assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.

Key Responsibilities
  • Assign accurate MRNs and complete medical necessity / compliance checks
  • Provide proper patient instructions and collect insurance information
  • Receive and process physician orders and utilize an overlay tool
  • Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable
  • Conduct audits of accounts and assure that all forms are completed accurately and timely
  • Pre-register patient accounts prior to patient visits
  • Explain general consent for treatment forms to the patient/guarantor/legal guardian and obtain necessary signatures
  • Review eligibility responses in insurance verification system and select the applicable insurance plan code
Requirements
  • CHAA (Certified Health Access Associate) – National Association of Healthcare Access Management, preferred
  • High School Diploma or GED – required
  • 2 Year / Associates Degree – preferred
  • Combination of post-secondary education and experience in lieu of a degree
  • 1-2 years of patient access experience highly preferred
Working Conditions

General office environment. May be exposed to high noise levels and bright lights. May be exposed to physical altercations and verbal abuse. May be exposed to limited hazardous substances or body fluids. May be exposed to human blood and other potentially infectious materials. May have periods of constant interruptions. Prolonged periods of working alone.



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