Patient Access Specialist
3 weeks ago
At Bon Secours Mercy Health, we are dedicated to delivering exceptional patient care and improving health outcomes. As a Patient Access Specialist, you will play a critical role in ensuring that patients receive timely and accurate access to medical services.
Key Responsibilities:- Perform admitting duties for patients, including assigning medical records numbers and verifying patient information.
- Collect and process patient insurance information, including verifying coverage and obtaining necessary authorizations.
- Provide excellent customer service to patients and families, responding to inquiries and resolving issues in a timely and professional manner.
- Operate the telephone switchboard, relaying incoming and outgoing calls as needed.
- Utilize quality auditing and reporting systems to ensure accurate and timely completion of patient accounts.
- Pre-register patients for services, including collecting demographic and insurance information.
- Explain general consent for treatment forms to patients and obtain necessary signatures.
- Review eligibility responses in insurance verification systems and select applicable insurance plan codes.
- High school diploma or equivalent required; associate's degree or higher preferred.
- 1-2 years of patient access experience highly preferred.
- CHAA (Certified Health Access Associate) certification preferred.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Comprehensive medical, dental, and vision plans.
- Prescription drug coverage.
- Flexible spending accounts.
- Life insurance with AD&D.
- Employer contributions to retirement savings plan when eligible.
- Paid time off.
- Educational assistance.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team.
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