IT Service Management Specialist

4 days ago


Denver, Colorado, United States Holland & Hart LLP Full time

Job Summary:

Holland & Hart LLP is seeking a highly skilled IT Service Management Specialist to join our team. As an ITSM Specialist, you will be responsible for the effective management and operation of the ServiceNow platform, including the administration of the Configuration Management Database (CMDB) and Knowledge Base.

Key Responsibilities:

  • Configure and customize ServiceNow modules, workflows, and integrations to meet business requirements.
  • Maintain and administer the ServiceNow platform, including incident, problem, and change management, and the service catalog.
  • Assist with system upgrades, enhancements, and patches, ensuring minimal disruption to users.
  • Develop and maintain scripts and automation workflows for administrative tasks.
  • Monitor platform performance and implement performance tuning measures.
  • Plan and execute platform releases and updates with minimal disruption.
  • Collaborate with vendors and external partners to resolve issues and implement enhancements.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
  • ServiceNow Certified System Administrator (CSA), preferred or equivalent.
  • ITIL Foundation certification, preferred.
  • 3+ years of experience in IT systems administration with increasing responsibilities.
  • Hands-on experience with ServiceNow administration and workflows, including CMDB and Knowledge Base.
  • Proven experience in incident, problem, change, and service request management.
  • Proficiency in managing user access controls and conducting regular audits.
  • Familiarity with compliance and security standards related to IT systems administration.
  • Technical support experience on an IT Service Desk, including providing senior-level support.

Working Conditions:

This is a professional office atmosphere with sedentary work that primarily involves sitting or standing for prolonged periods. Position may require occasional off-hour meetings and events.



  • Denver, Colorado, United States IT Avalon Full time

    Job SummaryWe are seeking a skilled End User Support Specialist to join our IT team at IT Avalon. As a key member of our support team, you will provide high-quality technical support to our end-users, ensuring their productivity and satisfaction.Key ResponsibilitiesProvide timely and effective technical support to end-users via phone, email, or...


  • Denver, Colorado, United States European Specialist LLC Full time

    Job SummaryWe are seeking a skilled Automotive Technician to join our team at European Specialist LLC. As a key member of our team, you will be responsible for diagnosing and repairing light duty trucks and some cars.Key ResponsibilitiesDiagnose needed repairs and recommend additional services to customersPerform repairs and maintenance on light duty trucks...


  • Denver, Colorado, United States Holland & Hart LLP Full time

    Job Title: IT Service Management SpecialistJob Summary:The IT Service Management Specialist will be responsible for the effective management and operation of the ServiceNow platform, including the administration of the Configuration Management Database (CMDB) and Knowledge Base. This role will leverage in-depth knowledge of ITIL best practices and hands-on...


  • Denver, Colorado, United States Federal Emergency Management Agency Full time

    Job SummaryWe are seeking a highly skilled Emergency Management Specialist to join our team at the Federal Emergency Management Agency (FEMA). As a key member of our recovery team, you will play a critical role in supporting disaster recovery efforts across the country.Key ResponsibilitiesDevelop and implement recovery plans to support affected...


  • Denver, Colorado, United States Hobart Service Full time

    Job OverviewThe Service Manager will provide critical support to the District Manager, assuming advanced responsibilities in branch operations. This role will focus on coaching and training service technicians on commercial food equipment, procedures, and customer-facing skills. The Service Manager will also enforce company policies and guidelines, assisting...


  • Denver, Colorado, United States IT Avalon Full time

    Job DescriptionAt IT Avalon, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our end-users.Key Responsibilities:Technical Support: Provide timely and effective technical support to end-users,...


  • Denver, Colorado, United States Service Experts Full time

    Customer Service Specialist Job DescriptionAt Service Experts, we're committed to delivering exceptional customer experiences. As a Customer Service Specialist, you'll play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...


  • Denver, Colorado, United States Dominium Management Full time

    {"h1": "Transforming Properties, Transforming Lives", "p": "At Dominium Management, we're committed to creating quality, affordable homes and fostering a sense of community among our residents. As a Maintenance Operations Specialist, you'll play a pivotal role in guiding and leading maintenance teams to elevate distressed properties to optimal...


  • Denver, Colorado, United States Dominium Management Full time

    {"h1": "Transforming Properties, Transforming Lives", "p": "At Dominium Management, we're committed to creating quality, affordable homes and fostering a sense of community among our residents. As a Maintenance Operations Specialist, you'll play a pivotal role in elevating distressed properties to optimal conditions, ensuring efficient functionality, and...


  • Denver, Colorado, United States Global Channel Management Full time

    Position Overview: Senior IT Infrastructure SpecialistMinimum of 5 years of relevant experience is essentialWork Schedule: Sunday to Thursday, 11pm - 7:30 am ESTFlexible Work Environment: Hybrid model availableExpertise in Technology Infrastructure is requiredKey Responsibilities of the Senior IT Infrastructure Specialist:Conducting comprehensive assessments...


  • Denver, Colorado, United States Dominium Management Full time

    About the RoleWe are seeking a highly skilled Maintenance Operations Specialist to join our team at Dominium Management. As a key member of our maintenance team, you will play a pivotal role in guiding and leading maintenance teams to elevate distressed properties to optimal conditions.Key ResponsibilitiesOversee the physical transformation of properties,...


  • Denver, Colorado, United States Colorado Lighting, Inc. Full time

    Service Billing SpecialistColorado Lighting, Inc. is seeking a highly skilled Service Billing Specialist to join our team. As a Service Billing Specialist, you will be responsible for daily and monthly Customer Service Billing functions.Key Responsibilities:Review and process daily customer billing functions, ensuring accuracy and compliance with customer...


  • Denver, Colorado, United States BH Management Services, LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Resident Services Specialist to join our team at BH Management Services, LLC. As a key member of our community team, you will be responsible for providing exceptional service to our residents, managing resident concierge services, and assisting with various administrative tasks.Key...


  • Denver, Colorado, United States Dominium Management Services, LLC Full time

    Job Title: Maintenance Operations SpecialistDominium Management Services, LLC is seeking a highly skilled Maintenance Operations Specialist to join our team. As a key member of our maintenance team, you will play a crucial role in guiding and leading maintenance teams to elevate distressed properties to optimal conditions.Key Responsibilities:Oversee the...


  • Denver, Colorado, United States TeamLogic IT Full time

    Job Summary:TeamLogic IT is seeking an experienced and motivated Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for managing and growing existing client relationships, driving revenue growth, and ensuring client satisfaction through upselling and cross-selling opportunities.Key...


  • Denver, Colorado, United States Fix-It Full time

    Lead Our Golden, CO Location as Assistant General Manager - HVACWe're seeking an experienced HVAC professional to drive the success of our Golden, CO location as Assistant General Manager. This role offers a unique blend of hands-on management and strategic growth opportunities, with a clear path to advancement within our organization.About the RoleThis...


  • Denver, Colorado, United States European Specialist LLC Full time

    Job RequirementsTo be successful in this role, you must be able to diagnose and repair a wide range of issues with light duty trucks and some cars. You will need to possess a valid driver's license and have access to the necessary tools to perform the required tasks.You will be expected to be timely and dependable, attending and participating in training...


  • Denver, Colorado, United States Prologis Management LLC Full time

    Job Title: Accounts Payable ManagerPrologis Management LLC is seeking an experienced Accounts Payable Manager to join our team. As a key member of our financial operations team, you will be responsible for leading and developing a talented team of AP specialists, ensuring accurate and timely payments to our suppliers, and driving continuous process...


  • Denver, Colorado, United States Goodwill Industries of Denver Full time

    Job Summary:The Janitorial Services Specialist will perform various janitorial duties at assigned locations, ensuring Goodwill standards are met or exceeded. Key responsibilities include: Maintaining a clean and organized work environment Vacuuming hard floors and carpets Collaborating with a team to achieve shared goalsRequirements: Ability to work...


  • Denver, Colorado, United States Prologis Management LLC Full time

    Job Title: Accounts Payable ManagerPrologis Management LLC is a global leader in logistics real estate, developing modern, high-quality properties that set the standard for innovative building design and sustainability.We have committed to achieving net zero emissions by 2040 and are looking for an experienced Accounts Payable Manager to join our established...