IT Service Management Specialist

1 month ago


Denver, Colorado, United States Holland & Hart LLP Full time

Job Summary:

Holland & Hart LLP is seeking a highly skilled IT Service Management Specialist to join our team. As an ITSM Specialist, you will be responsible for the effective management and operation of the ServiceNow platform, including the administration of the Configuration Management Database (CMDB) and Knowledge Base.

Key Responsibilities:

  • Configure and customize ServiceNow modules, workflows, and integrations to meet business requirements.
  • Maintain and administer the ServiceNow platform, including incident, problem, and change management, and the service catalog.
  • Assist with system upgrades, enhancements, and patches, ensuring minimal disruption to users.
  • Develop and maintain scripts and automation workflows for administrative tasks.
  • Monitor platform performance and implement performance tuning measures.
  • Plan and execute platform releases and updates with minimal disruption.
  • Collaborate with vendors and external partners to resolve issues and implement enhancements.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
  • ServiceNow Certified System Administrator (CSA), preferred or equivalent.
  • ITIL Foundation certification, preferred.
  • 3+ years of experience in IT systems administration with increasing responsibilities.
  • Hands-on experience with ServiceNow administration and workflows, including CMDB and Knowledge Base.
  • Proven experience in incident, problem, change, and service request management.
  • Proficiency in managing user access controls and conducting regular audits.
  • Familiarity with compliance and security standards related to IT systems administration.
  • Technical support experience on an IT Service Desk, including providing senior-level support.

Working Conditions:

This is a professional office atmosphere with sedentary work that primarily involves sitting or standing for prolonged periods. Position may require occasional off-hour meetings and events.



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