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Support Team Leader

2 months ago

Roanoke, Virginia, United States Rescue Mission of Roanoke Inc. Full time
Job Overview

About Us:
Since its inception, the Rescue Mission of Roanoke has dedicated itself to the mission of Assisting Those in Need through Compassionate Service. Our organization focuses on nurturing the mind, body, and spirit through the efforts of committed team members and volunteers who embody the love of Christ in their service to the community.

Position Summary:
The Care Services Coordinator (CSC) plays a crucial role in ensuring the effective delivery of care services while providing support to team members, guests, volunteers, and the broader community. This position involves coordinating team schedules, confirming service availability, and collaborating with community partners to enhance service delivery.

Reporting Structure:
This role reports directly to the Chief Executive Officer (CEO).

Work Schedule:
Full-Time - Flexible hours between 8:00 AM and 6:30 PM; including weekends and holidays as required

Compensation: Salary based on experience (non-exempt/hourly)

Key Attributes of Our Team Members:

  • A genuine love for Christ and a commitment to living out that faith.
  • Willingness to adhere to the organization's Statement of Faith and Code of Ethics.
  • A sincere concern for the safety and well-being of guests and team members.
  • Understanding of volunteer engagement and the ability to effectively utilize volunteers in daily operations.
  • A strong work ethic and reliability in fulfilling scheduled commitments, including holidays and weekends.
  • Excellent listening, written, and verbal communication skills to convey instructions and maintain professionalism.
  • Attention to detail and strong organizational skills to manage multiple tasks and special projects.
  • A drive to exceed expectations.

Qualifications Specific to the Role:

  • Experience in coordinating services for clients.
  • Ability to lead and support a diverse team of professionals.
  • Familiarity with community resources in the local area.
  • Background in public health, social work, or a related field.
  • Capability to represent the organization and collaborate with community partners.
  • Experience in data reporting and analysis.
  • Proficient in using Google and Microsoft Office applications.

Career Responsibilities:
The CSC is responsible for managing the use of facilities for events and meetings, ensuring a respectful, safe, and clean environment for service delivery. This role includes active engagement with volunteers, guests, and the community, overseeing case managers and intake specialists, including their onboarding, scheduling, training, recognition, and performance evaluations. The CSC also participates in providing services to guests and the community, creating and adjusting schedules for community partners.

Administrative responsibilities include providing data analysis for key performance indicators, tracking case management, and community partner engagement metrics.

This position will adapt as the organization expands its services, including transitional living and aftercare programs.

Physical Requirements:

  • Prolonged periods of sitting.
  • Frequent communication with others to exchange information.
  • Extended computer use; exposure to computer screens.
  • Variable temperatures based on activities; exposure to indoor and outdoor environments.
  • Noise levels may vary depending on activities and locations.
  • Occasional physical activity including stooping, twisting, turning, pushing, and pulling.
  • Ability to lift up to 50 pounds occasionally.
  • Occasional movement to complete tasks.

Workplace Policy:
The Rescue Mission of Roanoke maintains a drug-free and tobacco-free workplace.

We look forward to reviewing your qualifications.