Housekeeping Operations Manager

3 weeks ago


California USA, United States Delaware North Full time
Delaware North - Lodging, Recreation, & Attractions

Job Summary:

We are seeking a skilled Guest Service Supervisor to join our team at Delaware North. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service.

Key Responsibilities:

  • Assign tasks and duties to scheduled staff to ensure efficient operations
  • Perform various service tasks, including assisting guests, stocking shelves, and conducting inventory counts
  • Investigate and resolve guest complaints regarding food quality, service, or accommodations
  • Collaborate with the Manager to develop and implement staff training programs and ensure compliance with company policies
  • Conduct regular reviews of work procedures and operational processes to identify areas for improvement and implement changes to enhance service, performance, and safety
  • Manage labor and profit loss to optimize business results

Requirements:

To be successful in this role, you will need to possess excellent communication and leadership skills, as well as the ability to work effectively in a fast-paced environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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