Aquatics Director

4 weeks ago

Baltimore, Maryland, United States Great Wolf Lodge Full time

Job Summary:

The Director of Aquatics is responsible for overseeing all aspects of aquatics services and programming at Great Wolf Lodge. This senior-level position requires a strong leader who can ensure guest and employee satisfaction while maintaining profitability within the aquatics function.

Key Responsibilities:

  • Develop and implement comprehensive plans to support organizational objectives, allocating resources and time effectively across departments.
  • Manage fiscal and budgetary aspects of aquatic operations, including creating and maintaining departmental budgets, forecasts, and financial reports.
  • Participate in cross-functional teams to coordinate resort activities and ensure effective communication.
  • Monitor and respond to guest comments, addressing operational resolutions proactively.
  • Conduct investigations into guest service and liability claims, ensuring prompt and effective resolution.
  • Develop and implement schedules for waterpark operations, ensuring efficient use of resources.
  • Recruit, hire, train, and evaluate team member performance, including compensation changes.
  • Plan and implement staff training and development programs within the department.
  • Participate in the Manager-On-Duty program, executing duties as required.
  • Assign responsibility and authority for department operations, ensuring effective management.
  • Monitor mechanical equipment and report issues to Engineering for repair, ensuring effective waterpark operations.
  • Represent the waterpark and safety programs on the resort Executive Committee.
  • Enforce policies and procedures, maintaining a working knowledge of general and departmental safety procedures.

Requirements:

  • High School diploma or equivalent.
  • Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel).
  • Minimum of 3 years experience managing large aquatics departments with various waterpark attractions.
  • Ellis & Associates (E&A) International Lifeguard Training Program license.
  • E&A Basic Leadership Training License.
  • E&A Instructor License.
  • Experience in First Aid, CPR, and AED.
  • Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) license.
  • Willingness to work flexible schedules, including nights, weekends, and holidays as needed.

Preferred Qualifications:

  • College degree.
  • Emergency Medical Technician or other medical background.
  • Demonstrated ability to effectively resolve conflict.
  • Committed to comprehensive and in-depth analysis, planning, and implementation of work efforts.
  • Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges.

Physical Requirements:

  • Swim 50 yards in 4 ft. of water and retrieve a 10 lb brick from the bottom of the pool.
  • Sit or stand for extended periods of time.
  • Extended exposure to hot and humid environments.
  • Climb multiple flights of stairs.

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