Front Desk Associate

2 days ago


Long Beach, California, United States Action Property Management Full time
Action Property Management - Front Desk Associate

We are seeking a highly skilled and customer-focused Front Desk Associate to join our luxury Pacific team in Long Beach. As a key member of our team, you will be responsible for delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.

Key Responsibilities:
  • Represent Action Property Management and the Association by providing exceptional customer service and ensuring resident satisfaction.
  • Maintain the appearance of the front desk area, lobby, and main elevators.
  • Monitor lobby activity and maintain access control.
  • Provide concierge services.
  • Complete Daily Activity Report.
  • Answer and direct incoming phone calls.
  • Receive and distribute resident parcels.
  • Address resident and guest concerns and questions.
  • Demonstrate a strong understanding of the association's governing documents.
Requirements:
  • Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
  • At least one year of customer service experience.
  • Hospitality, luxury retail, or fine dining experience is preferred.
  • Hospitality Management college students or recent graduates are highly desired.
  • Polished and professional appearance and demeanor.
  • Upbeat and positive team player attitude.
  • Strong judgment and solutions-oriented.
  • Proactive customer service approach.
Why Work at Action Property Management?

We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.

We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.



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