Shift Lead

4 days ago


Farmington, Michigan, United States Planet Fitness Full time
Job Overview

We are seeking a highly motivated and customer-focused Shift Lead to join our team at Planet Fitness. As a Shift Lead, you will be responsible for providing exceptional customer service, ensuring a positive member experience, and contributing to the overall success of our club.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests, ensuring a superior member experience.
  • Operate the club in conjunction with the Club Management, ensuring positive operational results, assigning and directing work, leading by example, training and development, addressing complaints, and resolving problems.
  • Answer phones in a friendly manner and assist callers with various questions.
  • Check in members, provide tours of the club, and sign up new members, logging amenities and communicating updates and billing issues to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Utilize company computer systems to assist with new memberships, membership cards, change of address, and billing or payment questions.
  • Handle sensitive and confidential member information and agreements.
  • Go above and beyond to maintain a clean and orderly front desk area and lobby.
  • Perform regular facility cleaning and upkeep, including mopping, trash removal, cleaning windows and mirrors, and re-racking weights.
Qualifications and Physical Demands
  • Must be 18 years of age or older.
  • Punctuality and reliability are essential.
  • Customer service experience is required.
  • Previous supervisory experience is required.
  • Continual standing and walking during shifts.
  • Continual talking to members and potential members in person and on the phone during shifts.
  • Must be able to lift 45 pounds.
About Planet Fitness

Joining the Planet Fitness family means being part of a company that cares about bettering the health and wellbeing of our communities. We value diversity, create an inclusive culture, and encourage professional growth and development. We strive to make a positive impact in our local communities through our Judgement Free Generation philanthropic initiative.


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