Production Manager

2 weeks ago


Bloomington, Indiana, United States Floor Coverings International of Bloomington Full time
Job Title: Production Manager

At Floor Coverings International of Bloomington, we are seeking a highly skilled and motivated Production Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the successful delivery of our installation services to our customers.

Key Responsibilities:
  • Meet with sales staff to discuss recent sales and review customer expectations and product orders.
  • Order all products needed for jobs accurately and follow up on delivery.
  • Schedule jobs to meet the schedule of customers and installers.
  • Update customers on job details and clarify the work that will be done.
  • Communicate job progress daily.
  • Discuss and obtain written permission for any changes in contracted work.
  • Confirm scope of work and compensation with installers prior to start of job.
  • Deliver on expectations contracted in the sales process.
  • Manage jobs to hit profit objective.
  • Complete job costing reports within 24 hours of completing an installation.
  • Search for installers that can offer a better experience to our customers with more reasonable rates.
  • Resolve conflicts and complaints immediately.
  • Keep the showroom and office organized and presentable.
  • Be available for Home Shows.
  • Attend training seminars at owner's discretion.
  • Attend weekly meeting with Franchise Owner at scheduled time.
  • Update job status and upcoming schedule daily.
  • Work to hit sales installation goals.
Qualifications:
  • Leadership skills to manage installers and handle conflict appropriately.
  • Able to work independently without supervision.
  • Able to maintain organization while working on multiple sites.
  • Able to problem solve productively.
  • Able to make reasonable decisions.
  • Portrays a professional image.

This is an exciting opportunity to join a growing company and contribute to our mission of delivering exceptional customer experiences. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this role.


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