Field Service Technician
5 days ago
Company Overview
RF Technologies Inc. is a leading provider of life-safety solutions, dedicated to safeguarding communities and empowering individuals since 1987. Our commitment to innovation and customer satisfaction drives our growth and success.
Job Summary
We are seeking a skilled Field Service Technician to join our team. As a key member of our service team, you will provide expert on-site support to our customers, ensuring the highest level of service quality and customer satisfaction.
Key Responsibilities
- Service Delivery
- Provide expert on-site service support, including problem diagnosis, analysis, and repair services.
- Install and configure life-safety solutions to meet customer needs.
- Customer Communication
- Maintain open and transparent communication with customers throughout the service process.
- Ensure timely and effective resolution of customer issues.
- Quality Assurance
- Verify that services meet or exceed customer expectations.
- Provide feedback on product and service quality issues.
- Documentation and Reporting
- Accurately complete and submit required service documentation.
- Maintain accurate records of service activities and customer interactions.
Requirements and Qualifications
- Education and Experience
- High school diploma or equivalent required.
- Minimum 5 years of experience in electronics and/or RF equipment repair.
- Technical Skills
- Proficiency in low voltage systems installation and repair.
- Ability to travel at least 80% within the designated territory.
- Soft Skills
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
Benefits
- Comprehensive insurance package.
- 401(k) plan with company match.
- Paid sick, holiday, and vacation days.
- Flexible work schedule.
- Educational assistance.
Equal Opportunity Employer
RF Technologies Inc. is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates without regard to race, color, religion, sex, national origin, disability status, or any other protected characteristic.
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