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Assistant Manager

2 months ago

Greenwood, Indiana, United States BNP Paribas Bank NV Full time
About the Role

We are seeking a highly skilled and experienced SLA Manager to join our Finance Shared Services team at BNP Paribas Bank NV. As an SLA Manager, you will play a critical role in ensuring the successful delivery of our finance shared services, working closely with our global stakeholders to manage and create Service Level Agreements (SLAs) that meet the needs of our business.

Key Responsibilities
  • Manage and create SLAs for FSS services in scope for various work streams and regions
  • Work together with onshore stakeholders in conducting Risk assessments for the services / systems in scope
  • Coordinate with ISPL and Global stakeholders to assess the requirements from Legal, Finance, Compliance, Tax, DPO and business perspective
  • Publish weekly / fortnightly dashboards highlighting current progress and challenges for SLA closure
  • Ensure 100% adhere to annual SLA compliance requirements
  • Ensure relevant changes in the SLA scope are highlighted during annual steerco with respective regional CFOs
Contributing Responsibilities
  • Role will also require an individual to work with Transition management team on projects, billing and other transition related deliverables i.e. create presentations for senior management, provide support on creating RACI, TOM, project plans etc.
  • Track project performance, specifically to analyze the successful completion of short- and long-term goals
  • Preparing weekly/ monthly dashboards and provide update to senior management highlighting current progress, risks, challenges and dependencies to relevant stakeholders
  • Ensure documentation of all tasks, activities using standard templates and maintain repository for future references
Requirements
  • Must be efficient in MS Office, Microsoft Project and SharePoint
  • Expertise in creating SLAs / Legal documents
  • Strong in communication and stakeholder management
  • Graduate in any discipline with expertise in creating SLAs / Legal documents
Skills
  • Behavioural Skills: Client focused, Ability to collaborate / Teamwork, Ability to deliver / Results driven, Communication skills - oral & written
  • Transversal Skills: Ability to understand, explain and support change, Ability to manage / facilitate a meeting, seminar, committee, training, Ability to inspire others & generate people's commitment, Ability to develop and leverage networks, Ability to understand, explain and support change
Education and Experience
  • Education Level: Bachelor Degree or equivalent
  • Experience Level: At least 5 years