DSW Assistant Store Manager

4 weeks ago

Greenwood, Indiana, United States Designer Brands Full time
Job Summary

The Assistant Store Manager plays a vital role in driving sales and results by assisting and performing various functions alongside store management. This includes customer service, merchandising, omni activities, and inventory-related actions. As ambassadors to the brand, we are dedicated to providing a shopping experience that satisfies the functional and emotional shopping experience of the customer.

Key Responsibilities
  • Elevate the in-store experience by modeling CEL behaviors, coaching associate behaviors to achieve store goals, and responding to customer requests and/or feedback with a high sense of urgency.
  • Ensure customers have a positive experience by maintaining DSW store standards, completing daily open/close tasks, including store cleaning, recovery, and maintenance standards.
  • Achieve and exceed metric-based goals by reviewing, understanding, and clearly communicating daily/weekly/monthly goals. Able to clearly communicate business trends to SM/ML.
  • Review daily communication, plan and assign tasks throughout the day/week/month, and follow through with required actions.
  • Perform other duties as assigned by the Store Manager or other leader.
  • Increase sales and success by maintaining sales floor and stockroom, enabling the flow of merchandise to ensure an appealing experience to consumers.
  • Supervise Leads (and may participate) in the planning and execution of all inventory management-related activities, including freight receipt, placement, markdown, and MOOS.
  • Responsible for all omni activities in store, including Charge/Send, BOPIS/BOSTS, and Delivery.
  • Leverage inventory reports to maximize productivity and merchandise presentation on the sales floor.
  • Responsible for ensuring a safe environment for both customers and associates, ensuring all equipment is in good operating condition and checked regularly.
  • Maintain supply inventory to ensure a successful floor move, markdowns, and fulfillment in areas of stockroom, cashwrap, clearance, and non-sales areas.
  • Perform, maintain, and complete all information related to audits, donations, transfers, mismates, damages, etc.
  • Support the Store Manager in bringing DSW's Mission, Vision & Strategy to life in the store.
  • Work closely with the Store Manager to understand and follow policy and procedure.
  • Assist the Store Manager and other leaders in recruiting, interviewing, and onboarding of candidates.
  • Support team by training, coaching, directing associates, and communicating development feedback of others to the management team in an efficient manner.
  • Assist the Store Manager in resolving associate relations matters.
  • Participate in the Performance Review process by writing and conducting Associate and Leads performance reviews.
  • Support team in managing payroll and associate timekeeping activities.
  • Recognize associates through our company recognition tools.
Requirements
  • Excellent customer service by exhibiting a positive mindset and enthusiasm.
  • Ability to manage in ambiguous situations to resolve internal and external conflict.
  • Ability to develop collaborative working relationships.
  • Ability to recognize what is critical and take action.
  • Good verbal and written communication skills.
  • Proven ability to train, coach, develop, and motivate others.
  • Ability to hold team accountable to time-bound expectations.
  • Time management.
  • Professionalism.
  • Must have availability to meet the needs of the business (i.e., shifts outside traditional business hours).
  • Proficiency in base computer use, including Microsoft Office.
About Designer Brands

Designer Brands Inc. is one of North America's largest designers, producers, and retailers of footwear and accessories. Designer Brands Inc. operates a portfolio of retail concepts in more than 640 locations under the DSW Designer Shoe Warehouse and the shoe co. brands. Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 6,400 stores worldwide.

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