Customer Service Manager
3 weeks ago
About Kwik Trip
Kwik Trip is a family-owned company that has been serving its guests and coworkers since 1965. We are dedicated to treating everyone like family and making a difference in people's lives.
Job Summary
We are seeking a Guest Service Leader to join our team. As a Guest Service Leader, you will be responsible for delegating tasks, training coworkers, resolving customer complaints, and ensuring the highest quality of customer service is being met on a daily basis.
Responsibilities
- Delegate tasks and train coworkers to ensure excellent customer service
- Resolve customer complaints and troubleshoot register or transaction issues
- Set the example for excellent customer service and ensure the team focuses on achieving daily goals
- Assist with merchandising and maintain a clean and inviting store
- Lift up to 50lbs and walk/stand up to 8-10 hours per day
Requirements
- Great people skills and ability to problem solve challenges and shift priorities quickly
- 6 months retail experience including customer service and money handling
- Ability to get others motivated to complete tasks and meet goals
What We Offer
Kwik Trip has been rated as a Top Workplace several years running, both nationally and in the states that we operate. We offer a variety of careers paths, from Retail Leadership to our Support Center and Production and Distribution Facilities. Many Guest Service Leaders throughout the company have developed the skills to take on new challenges and leadership roles within the company.
Equal Opportunity Employer
Kwik Trip, Inc. is a family-owned, Midwest company that is proud to be an Equal Opportunity Employer. Learn more about Kwik Trip and our culture.
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