Branch Operations Specialist

4 weeks ago


Melrose, Minnesota, United States Northern Bank Full time
Job Summary

The Branch Operations Specialist is responsible for ensuring the operational integrity and compliance of the branch, encompassing both sales and service functions. This role provides direction and leadership to the teller line, emphasizing superior customer service skills, achieving sales goals, and teamwork.

Key Responsibilities

• Oversees the daily operations of the teller line, focusing on exceptional customer service skills.
• Utilizes sales techniques and coaches coworkers to recognize customer needs and match them to the Bank's available products and services.
• Performs typical teller duties and assists with platform as needed.
• Opens basic new accounts efficiently, accurately, and in a friendly manner.
• Assists customers with routine account maintenance and other servicing issues.
• Processes monetary transactions, including cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, and other daily transactional functions.
• Responsible for analyzing branch cash usage, ensuring the branch does not exceed the cash limit, and maintaining an appropriate supply of money based on legal requirements and business demands.
• Manages vault cash and daily activity under dual control.
• Balances the ATM daily, ensures it remains stocked, and operates daily.
• Performs audits of negotiable instruments, cash drawers, and other related logs to ensure adherence to defined policies and procedures.
• Responsible for Branch Batch scanning accuracy and quality of transaction tickets.
• Coordinates with the Assistant Branch Manager to track, monitor, and follow-up on transaction processing errors impacting customer accounts, including Corrective Action discussions with branch staff.
• Performs quality reviews of CTRs and Currency Exchange logs daily.
• Follows the Bank's policies and procedures and regulatory requirements.
• Willingness to work at other branch locations as needed.

Requirements

• Excellent communication and sales skills.
• Strong operational and organizational skills.
• Demonstrated ability to train, coach, and counsel employees.
• Strong computer skills, including Word, Excel, TellerInsight, and IBS Insight for Deposit Origination.
• 3+ years of banking experience preferred.
• High School Diploma or Associates Degree preferred.

About Northern Bank

Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of over $3 billion with 12 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC and an Equal Housing Lender.
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