Personal Lines CSR

2 days ago


ValdeReuil, Normandie, United States Independent Insurance Agents of North Carolina Full time
Job Summary

We are seeking a highly skilled and customer-focused Personal Lines CSR to join our team. As a Personal Lines CSR, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and assisting with policy changes and claims.

Key Responsibilities
  • Provide timely and professional customer service to clients via phone, email, and in-person
  • Assist with policy changes, including endorsements and cancellations
  • Process insurance claims and provide support to clients during the claims process
  • Work closely with the Personal Lines Account Manager to ensure seamless customer service and policy management
  • Maintain accurate records and documentation of customer interactions and policy changes
  • Stay up-to-date on industry developments and changes to ensure compliance and best practices
Requirements
  • Minimum of one year of experience in a fast-paced, customer-driven insurance environment
  • High School Diploma or equivalent required; Property and Casualty Insurance License preferred
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams
  • Proficient in Microsoft Office and other relevant software
  • Ability to work in a team environment and adapt to changing priorities and deadlines
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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