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Customer Service Representative
2 months ago
VFS Global, a leading outsourcing and technology services specialist, is seeking a Customer Service Representative to join our team at our Passport Center. As a key member of our team, you will be responsible for providing exceptional customer service to visa applicants, ensuring a smooth and efficient experience.
Key Responsibilities:- Assist visa customers with completion of applications and processing of documents
- Work under tight timelines and high volumes of customers
- Process applications and data entry in our customized software
- Dispatch documents daily to foreign governments
- Scanning and uploading of documentation
- Troubleshoot IT issues with our remote IT Service Desk
- Track passports and handle customer queries
- Collect fees and handle cash
- Excellent written and verbal communication skills
- Excellent command of English, with additional languages a plus
- Bachelor's degree
- Good knowledge of Microsoft Office packages
- Attention to detail and high level of accuracy under tight timelines
- Proactive attitude and flexibility to work additional hours
- Availability to lift up to 30 pounds
VFS Global is a leading outsourcing and technology services specialist for governments and diplomatic missions worldwide. We are committed to providing exceptional service to our customers and are seeking a talented individual to join our team.