Charity Support Representative

4 weeks ago


Austin, Texas, United States Changing Lives Worldwide Full time
Job DescriptionAt Changing Lives Worldwide, we are seeking a highly skilled Charity Support Representative to join our team. The ideal candidate will have a strong customer service background and a passion for philanthropy.

Key Responsibilities:
  • Identify and assess donors' needs to achieve satisfaction
  • Generate fundraising donations and leads
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle questions, complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies in conjunction with our charity bylaws and guidelines
  • Take the extra mile to engage donors and educate on behalf of the charity
Requirements:
  • Proven customer support experience or experience as a client service representative
  • Philanthropy experience, charity experience or any form of helping others
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively


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