Insurance & Membership Specialist
2 days ago
We are seeking a highly skilled Insurance & Membership Specialist to join our team at AAA Alabama. As a key member of our branch, you will be responsible for providing exceptional customer service, selling insurance products, and supporting the needs of our members.
Key Responsibilities- Provide professional customer service to members and existing insureds, responding to their inquiries and resolving issues in a timely and efficient manner.
- Sell insurance products and services to prospective insureds, identifying cross-sell opportunities and meeting sales goals.
- Process payments for membership, bookstore, insurance, and travel products, as well as balance cash drawers and maintain accurate records.
- Notarize documents for members, ensuring compliance with National Notary Association and Club procedures.
- Complete new business policy accuracy reviews and submit to underwriting, maintaining high levels of policy accuracy and quality.
- Perform other duties and responsibilities as assigned or required, including resolving member and insured-related problems and referring issues to the appropriate level.
- High School GED required; 4-6 years of branch member sales, service, and operations experience preferred.
- Moderate knowledge of AAA products and services, including insurance, travel counseling, publications, maps, and routing.
- Moderate proficiency in data entry and Microsoft Word and Excel skills, with advanced customer service skills preferred.
- Moderate knowledge of Club systems, including POS, MACS, VIEWPOINT, EICS, TRAVEL PORTAL, KRONOS, HUON, and LEXUS/NEXUS.
- Property and Casualty Insurance License, valid in selling state, issued by State required.
We offer a comprehensive benefits package, including health coverage, 401(K) saving plan with company match, pension, tuition assistance, PTO for community volunteer programs, wellness program, and employee discounts on membership, insurance, travel, entertainment, services, and more.
At AAA Alabama, we value diversity and inclusion, and we are committed to creating a workplace where everyone feels welcome and valued. If you are a career-minded, service-driven professional who is passionate about delivering legendary service and beneficial products to our members, we encourage you to apply for this exciting opportunity.
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