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Retail Store Manager

2 months ago

Columbus, Ohio, United States Abercrombie and Fitch Co. Full time
Job Description

Abercrombie & Fitch Co. is seeking a highly motivated and experienced Retail Store Manager to join our team. As a Retail Store Manager, you will be responsible for leading a team of sales associates to deliver exceptional customer service and drive sales growth.

Key Responsibilities:
  • Training and Development: Provide ongoing training and coaching to sales associates to ensure they have the skills and knowledge needed to succeed in their roles.
  • Customer Experience: Foster a positive and engaging customer experience by ensuring that all customers receive exceptional service and support.
  • Communication: Communicate effectively with sales associates, customers, and other stakeholders to ensure that all needs are met and expectations are exceeded.
  • Store Presentation and Sales Floor Supervision: Ensure that the store is visually appealing and well-organized, and that sales associates are actively engaging with customers and driving sales.
  • Asset Protection: Implement and maintain effective asset protection strategies to prevent loss and protect company assets.
  • Policies and Procedures Adherence: Ensure that all sales associates are aware of and adhere to company policies and procedures.
Requirements:
  • At Least One Year of Customer Service Experience: Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service.
  • Work Ethic: A strong work ethic and a commitment to delivering results in a fast-paced retail environment.
  • Assertiveness: The ability to assertively communicate with sales associates, customers, and other stakeholders to drive results.
  • Applied Learning: The ability to apply learning and development opportunities to drive business results.
  • Attention to Detail: A high level of attention to detail and a commitment to ensuring that all tasks are completed accurately and efficiently.
  • Analytical Skills: Strong analytical skills and the ability to interpret data and make informed decisions.
  • Adaptability / Flexibility: The ability to adapt to changing circumstances and priorities in a fast-paced retail environment.
  • Multi-Tasking: The ability to effectively manage multiple tasks and priorities in a fast-paced retail environment.
  • Stress Tolerance: A high level of stress tolerance and the ability to remain calm and composed in a fast-paced retail environment.