Customer Service Director

6 days ago


Lancaster, California, United States North County Regional Full time

At North Los Angeles County Regional Center, we are seeking a highly skilled and compassionate Customer Service Director to join our team.

The ideal candidate will have a strong background in psychology, social work, or a related field, and a proven track record of providing exceptional customer service to individuals with intellectual and developmental disabilities.

As a Customer Service Director, you will be responsible for:

  • Coordinating services for individuals and their families, ensuring that their needs are met and their goals are achieved.
  • Documenting and completing forms and reports in accordance with regulations and NLACRC policies and procedures.
  • Serving as an advocate for individuals served by community agencies, providing support and guidance to help them navigate the system.
  • Scheduling and attending interdisciplinary meetings with individuals served, family members, service providers, and advocates.
  • Identifying barriers to service delivery and implementing culturally sensitive strategies to overcome them.

We offer a competitive salary and a comprehensive benefits package, including health insurance, dental insurance, and a retirement plan. If you are passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.

About North Los Angeles County Regional Center

We are a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. Our mission is to empower individuals to live independently and to achieve their full potential.

Requirements

  • Bachelor's degree in psychology, social work, sociology, or a related field.
  • Two years of related experience.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.


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