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Customer Service Ambassador
4 weeks ago
We are seeking a highly skilled and enthusiastic Guest Services Representative to join our team at The Brewhouse Inn & Suites in Milwaukee. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.
Key Responsibilities:
Check hotel guests in and out efficiently and accurately.
Make reservations for guests and provide information on hotel amenities and local attractions.
Maintain a clean and organized front desk area, ensuring all necessary materials are readily available.
Process payments and handle guest inquiries in a professional and courteous manner.
Collaborate with the hotel team to ensure seamless communication and a positive guest experience.
Requirements:
Excellent communication and interpersonal skills, with a warm and welcoming demeanor.
Ability to work in a fast-paced environment, handling multiple tasks and priorities with ease.
Strong attention to detail and accuracy in processing transactions and maintaining records.
Previous customer service experience, preferably in a hotel or hospitality setting.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
About Us:
The Brewhouse Inn & Suites is owned and operated by Gorman & Company, a trusted partner in the community specializing in downtown revitalization, affordable housing, and historic building preservation. We are committed to providing exceptional service and creating a positive work environment for our team members.
Equal Opportunity Employer:
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
