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Manufacturing Process Expert

1 month ago

Troy, Michigan, United States Tebis Full time

About Us:

Tebis America is a leading technology provider in the CAD/CAM and Manufacturing Execution Systems (MES) space, helping businesses streamline their manufacturing processes. With a focus on innovation and customer satisfaction, we are seeking a dedicated and tech-savvy Application Specialist to join our team, with a focus on providing expert-level support for our Tebis software solutions.

Job Summary:

We are seeking a motivated and skilled Tebis Application Specialist to join our team. The ideal candidate will have a strong background in manufacturing processes, be adept with CAD/CAM systems, and provide expert support to our customers. This role is essential for ensuring that our clients fully utilize Tebis software to meet their production goals.

Key Responsibilities:

  • Provide technical support and training to Tebis customers
  • Assist customers in optimizing their use of Tebis software to meet manufacturing goals
  • Work with the sales team to support software demonstrations, presentations, and customer engagement.
  • Conduct customer visits, both virtually and in person, to provide hands-on support
  • Perform software installation, configuration, and updates for customers
  • Troubleshoot and resolve technical issues related to Tebis software
  • Work closely with the technical team to enhance support and implementation processes
  • Document support cases and maintain knowledge base content for future reference
  • Develop and maintain strong relationships with customers to ensure long-term satisfaction and success.
  • Travel to customer sites as needed (estimated 50%)

Qualifications:

  • Bachelor's degree in Engineering, Manufacturing, or a related field, or equivalent work experience
  • 2+ years of experience with CAD/CAM systems; Tebis experience is a plus
  • Strong understanding of manufacturing processes, especially in milling, machining, or mold and die
  • Excellent problem-solving skills and the ability to work independently
  • Strong customer service skills and a client-focused mindset.
  • Ability to communicate complex technical information to both technical and non-technical audiences.
  • Willingness to travel for on-site customer support as required
  • Familiarity with CNC machining and related software systems
  • Experience working in a customer-facing role
  • A background in technical support

Why Tebis America?

  • Competitive salary and benefits package
  • Opportunities for professional development and career growth
  • A collaborative and innovative work environment with a focus on continuous improvement
  • Work alongside industry leaders in advanced manufacturing technologies

How to Apply:

Please submit your resume and a brief cover letter explaining why you're excited to join our team to INFO@TEBISUSA.COM with the subject line "Application Specialist"

We're excited to hear from you