Support Services Coordinator for Prevailing Wage and Apprenticeship Compliance
1 week ago
Baker Tilly Advisory Group, LP is a leading advisory firm providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers.
We are seeking a Support Services Coordinator to join our Development & Community Advisory (DCA) team working on our Prevailing Wage & Apprenticeship compliance team. This role plays an integral part in Baker Tilly's services tied to the Inflation Reduction Act (IRA) of 2022.
In this position, you will be responsible for maintaining positive customer relationships, resolving technical issues promptly, and contributing to the overall success of the team and organization.
Key Responsibilities
- Maintain a deep understanding of Baker Tilly's Prevailing Wage and Apprenticeship (PW&A) program, compliance process, roles and responsibilities, portal functionality, and project resources.
- Efficiently manage workload and prioritize tasks based on urgency and impact on customers.
- Interact with customers via various channels such as email, phone (Microsoft Teams), chat, or ticketing systems.
- Diagnose technical issues reported by customers and implement solutions.
- Document all interactions, troubleshooting steps, and solutions in the ticketing system.
Requirements
- A Bachelor's degree within business, finance, accounting, supply chain, engineering, or construction management or relevant work experience required.
- Demonstrated analytical, organizational, interpersonal, project management, and communication skills, and highly developed Microsoft Suite skills (Word, Excel) required.
Estimated Salary Range: $55,000 - $75,000 per year, depending on qualifications and location.
About Us
Baker Tilly Advisory Group, LP is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis.
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