Service Lane Operations Manager

3 weeks ago


Bremerton, Washington, United States Haselwood Inc Full time
Service Lane Manager Job Description

At Haselwood Inc, we are seeking a highly skilled and experienced Service Lane Manager to join our team. As a key member of our service department, you will be responsible for ensuring the smooth operation of our service lanes, providing exceptional customer service, and leading a team of service advisors and technicians.

Key Responsibilities:
  • Service Lane Operations: Oversee the daily operations of our service lanes, ensuring that all vehicles are processed efficiently and effectively.
  • Customer Service: Provide exceptional customer service, responding to customer inquiries and resolving any issues in a timely and professional manner.
  • Team Leadership: Lead and motivate a team of service advisors and technicians, providing guidance and support to ensure they have the tools and resources needed to succeed.
  • Performance Management: Monitor and analyze service sales performance, identifying areas for improvement and implementing strategies to increase productivity and efficiency.
  • Training and Development: Develop and implement training programs to ensure that service advisors and technicians have the skills and knowledge needed to provide exceptional service and repair vehicles to the highest standards.
  • Quality Control: Conduct regular quality control checks to ensure that all vehicles are repaired to the highest standards and that customer satisfaction is consistently met.
Requirements:
  • Education: High school graduation or equivalent.
  • Experience: Two years of experience in an auto repair facility, dealership experience preferred.
  • Skills: Excellent leadership and communication skills, ability to effectively manage time and meet targets, strong organizational and problem-solving skills.
Benefits:
  • Competitive Pay: $77,000 - $120,000 per year.
  • Ongoing Training and Support: Regular training and development opportunities to ensure you have the skills and knowledge needed to succeed in your role.
  • Opportunities for Professional Growth: Career advancement opportunities within the company.
  • 401K with Employer Match: Up to 50% match of 5% contribution.
  • Medical, Dental, Life & Vision Insurance: Starting first of the month upon hire.
  • Paid Vacation: One week of paid vacation after six months of employment.
  • Employee Wellness Program: Access to a range of wellness programs and resources to support your physical and mental health.
  • Employee Assistance Program: Confidential support and resources to help you manage work-life balance and personal challenges.


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