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Customer Service Representative

2 months ago


Nicholasville, Kentucky, United States Mr Appliance Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Mr. Appliance. As a key member of our support team, you will be responsible for handling service requests and customer complaints in a professional and courteous manner.

Key Responsibilities
  • Customer Service: Receive and respond to customer inquiries, resolve issues, and provide exceptional customer service.
  • Marketing and Sales: Perform marketing and sales functions to sell additional work and earn business.
  • Work Order Management: Complete work orders, return customer calls, and respond to customer complaints.
  • Team Collaboration: Work collaboratively with other team members to achieve business objectives.
Requirements
  • Multi-tasking: Ability to handle multiple tasks and priorities in a fast-paced environment.
  • Communication Skills: Strong written and verbal communication skills to effectively interact with customers and team members.
  • Attention to Detail: Detail-oriented with strong data entry skills to ensure accuracy and efficiency.
  • Positive Attitude: A positive attitude and a team player who can work independently.
Benefits

We offer a comprehensive benefits package, including health, dental, vision, life, and retirement programs. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.