Healthcare Navigator

4 weeks ago

Brooklyn, New York, United States Elite Home Health Care Full time
About Elite Home Health Care

We are a licensed home care agency providing professional homecare services in the New York Metropolitan area, Central, and Upstate NY Regions. Our goal is to deliver compassionate, professional, and integrity-centered care to our clients.

As a Healthcare Navigator, you will help clients navigate the process of obtaining home care services. You must be organized, detail-oriented, and passionate about assisting individuals in need.

Key Responsibilities:

  • Client Navigation: Guide clients through the process of obtaining home care services, offering assistance and support every step of the way.
  • Insurance Verification: Verify clients' insurance coverage and eligibility for home care services, ensuring accurate billing and reimbursement.
  • Call Handling: Answer incoming calls from clients, caregivers, and healthcare professionals, addressing inquiries and providing information about available services.
  • Initial Assessments: Conduct comprehensive initial assessments to evaluate clients' healthcare needs and determine the appropriate level of care required.
  • Communication: Collaborate with marketing representatives to stay informed of updates and changes, providing quick and relevant information to clients and stakeholders.
  • Service Assistance: Assist clients in accessing Certified Home Health Agency (CHHA), Managed Long-Term Care (MLTC), Consumer Directed Personal Assistance Program (CDPAP), and Personal Care Aide (PCA) services.
  • Client Education: Educate clients on the eligibility criteria for home care services, explaining their options and helping them make informed decisions about their care.

Requirements:

  • Minimum of 1 year of experience in home care intake or enrollment processes.
  • Exceptional communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders.
  • Highly organized, detail-oriented, and capable of managing multiple tasks efficiently.
  • Proficiency in Microsoft Office applications and experience with HHA Exchange software.
  • Understanding of home care services, insurance verification processes, and enrollment procedures.

Work Environment:

On-site

Pay Range:

The hiring range for this position is $21.00-$29.00/hour. Various factors will determine final compensation such as a candidate's years of relevant work experience, skills, certifications, and location.

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