Customer Service Professional

4 days ago


Boca Raton, Florida, United States TBG | The Bachrach Group Full time
Job Summary:

The Client Services Representative will provide exceptional customer service by answering incoming calls and emails in a professional and timely manner. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Answering incoming phone calls and responding to emails in a professional and timely manner
  • Filling out new client intake forms and transferring calls to the respective intake team
  • Maintaining accurate records and generating daily reports using Microsoft Office programs
  • Providing excellent customer service and support to clients
  • Working effectively in a team setting and prioritizing tasks to meet deadlines

Requirements:

  • Bilingual (English/Spanish) or proficiency in another language
  • Previous customer service experience preferred
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Proficiency in Microsoft Office programs (Word, Excel, and Outlook)

Work Schedule:

The Client Services Representative will work a non-traditional schedule, including evenings and weekends. The specific schedule is as follows:

  • Monday: 1:00PM - 9:00PM
  • Tuesday: 1:00PM - 9:00PM
  • Wednesday: Off
  • Thursday: Off
  • Friday: 1:00PM - 9:00PM
  • Saturday: 9:00AM - 5:00PM
  • Sunday: 9:00AM - 5:00PM

Compensation:

The estimated salary for this role is $45,000 - $60,000 per year, depending on experience and qualifications.



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