Customer Service Professional
4 days ago
The Client Services Representative will provide exceptional customer service by answering incoming calls and emails in a professional and timely manner. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Answering incoming phone calls and responding to emails in a professional and timely manner
- Filling out new client intake forms and transferring calls to the respective intake team
- Maintaining accurate records and generating daily reports using Microsoft Office programs
- Providing excellent customer service and support to clients
- Working effectively in a team setting and prioritizing tasks to meet deadlines
Requirements:
- Bilingual (English/Spanish) or proficiency in another language
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask
- Proficiency in Microsoft Office programs (Word, Excel, and Outlook)
Work Schedule:
The Client Services Representative will work a non-traditional schedule, including evenings and weekends. The specific schedule is as follows:
- Monday: 1:00PM - 9:00PM
- Tuesday: 1:00PM - 9:00PM
- Wednesday: Off
- Thursday: Off
- Friday: 1:00PM - 9:00PM
- Saturday: 9:00AM - 5:00PM
- Sunday: 9:00AM - 5:00PM
Compensation:
The estimated salary for this role is $45,000 - $60,000 per year, depending on experience and qualifications.
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