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Healthcare Office Supervisor
2 months ago
Exceptional opportunity for a detail-oriented and experienced Healthcare Office Supervisor with strong interpersonal and communication abilities to oversee a dynamic Dermatology practice.
Position Summary: Accountable for the daily organization, scheduling, and operational efficiency of the office.
Personnel Management- Ensures adequate staffing levels to fulfill the requirements of healthcare providers and the organization.
- Supports the Regional Manager in recruiting, onboarding, training, coaching, and evaluating employee performance.
- Assists in the annual performance review process for all supervised personnel.
- Evaluates and adjusts work schedules for both clinical and administrative staff while maintaining attendance records.
- Guarantees daily reconciliation of patient payments with cash receipt logs.
- Manages the office petty cash system, ensuring sufficient funds are available and maintaining accurate records of expenditures.
- Monitors PTO schedules, oversees overtime, and ensures compliance with break/lunch policies while managing unauthorized absences.
- Collaborates with Patient Financial Services, Accounts Payable, and Finance Departments for accurate reconciliation of care slips, invoices, and receipts.
- Reviews provider schedules to ensure optimal patient appointments.
- Assists in tracking inventory of injectables and products using practice management systems.
- Ensures appropriate provider-to-patient ratios and scheduling accuracy.
- Monitors automated appointment reminders and requests to maintain expected practice productivity.
- Possesses a working knowledge of all cosmetic services and products, including injectables, fillers, surgical procedures, and aesthetic services.
- Has a general understanding of medical dermatology.
- Ensures the organization and maintenance of medical records while adhering to HIPAA regulations.
- Acts as the initial contact for escalated patient concerns.
- Participates in provider and departmental meetings as required.
- Engages in organizational seminars and events.
- Undertakes additional projects and responsibilities as assigned by senior management.
Experience: Minimum of 2 years in a Medical Office Managerial role, preferably in Dermatology.
Technical Skills: Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Teams, as well as experience with EMA and Laboratory Information Systems.
