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Facilities Operations Manager
2 months ago
Facilities Operations Manager
Join the team at Diversified Maintenance Systems, a prominent player in the Facilities Services sector since 1973. We value the importance of details, and we recognize the contributions of our employees and clients alike. Guided by our core principles of loyalty, honesty, and integrity, we foster a culture that promotes growth and opportunity for every individual. With operations across all 50 states, Puerto Rico, Guam, and the Virgin Islands, we are on a trajectory to double our size in the next five years. Become part of a large, expanding organization that takes pride in its work.
Position Overview
The Facilities Operations Manager is tasked with the comprehensive coordination and oversight of Project Managers and individual sites. This role is crucial in ensuring client satisfaction through the provision of quality services delivered promptly and within budgetary constraints.
Key Responsibilities:
- Recruit and train hourly team members.
- Embrace and promote the company's strategic principles, core values, and workplace culture.
- Hire personnel to ensure accounts are adequately staffed in accordance with contract requirements.
- Delegate tasks to employees and assess their work for cleanliness and completion.
- Establish work procedures and create schedules while adhering to the allocated labor budget.
- Conduct orientation, safety training, and job training to ensure hourly employees can perform their duties efficiently and safely.
- Prepare and review necessary documentation such as time sheets, incident reports, new hire paperwork, employee training records, work orders, and supply orders.
- Facilitate open communication by addressing employee relations issues and coaching staff to foster success.
- Build relationships with clients by regularly visiting accounts to ensure the highest quality of service.
- Address and resolve issues and complaints promptly to maintain optimal customer satisfaction.
- Document client interactions and concerns continuously, assisting with follow-up to ensure resolution.
- Monitor assigned accounts for potential work order opportunities and additional services that can be incorporated into contracts.
- Ensure all mandatory quality control site visits are conducted and documented.
- Spend time at account locations to support outcomes that meet client needs.
Minimum Qualifications:
- Proficient in English, both verbal and written.
- Bilingual (English/Spanish).
- Two to three years of management experience in a related field, preferably within the janitorial industry.
- Able to multitask and adapt to evolving environments.
- A strong focus on customer service and satisfaction.
- High school diploma or equivalent.
Knowledge, Skills, and Abilities:
- Effective leadership skills, with the ability to motivate, train, and develop team members.
- Knowledge of carpet care and cleaning, floor care chemicals, and operation of floor care equipment is preferred.
- Dependability, thoroughness, tact, and courtesy; ability to work collaboratively and exercise sound judgment.
- Proficient in technology, including the internet, email, Word, and Excel, as well as using technology for recruitment and employee management.
- Strong communication skills with both internal and external clients.
- Organized with proven problem-solving abilities, capable of multitasking and prioritizing responsibilities.
- Willingness to work a full-time schedule, including nights, weekends, and holidays.
- Bilingual (English/Spanish) is a plus, depending on account needs.
Physical Requirements: This position may require lifting objects up to 50 lbs, with frequent lifting and/or carrying of items weighing up to 25 lbs. Other physical demands include reaching, climbing, stooping, kneeling, lifting, carrying, pushing, pulling, writing, and visual acuity.
Licensure: A valid state driver's license is required to fulfill the responsibilities of this position, as significant travel between accounts is necessary. Reliable transportation is essential for travel to various accounts within the assigned territory.
Additional Requirements:
A bachelor's degree is preferred. Four to five years of management experience in the janitorial industry is required. Candidates must demonstrate excellent communication and interpersonal skills. Proficiency in Microsoft and Google products is required. Bilingual (English/Spanish) is essential.
Diversified Maintenance Systems is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.
