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Automotive Service Advisor

1 month ago

Brockton, Massachusetts, United States Ocean Honda of Brockton Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Ocean Honda of Brockton. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring timely and accurate diagnosis of vehicle problems, and managing the delivery of repairs.

Key Responsibilities:
  • Schedule service appointments and ensure prompt and accurate diagnosis of vehicle problems
  • Follow up on the status of repairs to ensure vehicles are ready when promised and inform customers of any delays
  • Make repair recommendations and manage delivery of repairs by setting and managing customer expectations
  • Ensure all completed repairs have gone through quality control and/or a road test
  • Maintain current knowledge of vehicle operation, warranties, campaigns, and other service information
  • Ensure all service level targets are met or exceeded
  • Ensure required documentation is complete and in compliance with regulations and standards
  • Comply with and enforce all safety policies and procedures
Requirements:
  • High school diploma or equivalent
  • One year of dealer-level or large facility experience preferred
  • Valid and unrestricted driver's license and clean driving record
  • Professional and dependable
  • Safety and customer service oriented
  • Basic computer and internet skills
  • Outstanding communication skills
  • Professional appearance and work ethic
  • Able to read and comprehend instructions
  • Able to bend, kneel, squat, stand, and lift heavy objects as needed
Benefits:
  • Competitive pay based on experience
  • Medical benefits
  • Paid vacation
  • Holidays
  • Professional workplace
  • Non-smoking workplace
  • Drug-free workplace
  • Opportunity for advancement
  • Direct deposit
  • 401(k) with company match

We are an Equal Opportunity Employer and a drug-free workplace. We are committed to providing a positive and inclusive work environment for all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.